This job

Our technician will be responsible for providing setup and education in the use of home DME (durable medical equipment) for our patients/customers. 

Job Duties:

• Develop and maintain a working knowledge of current DME products and services offered by the company and all applicable governmental regulations


• Educate customers in the proper use and care of all equipment in the home setting


• Comply with all applicable company policies and procedures


• Manage territory to reach service goals and deliver equipment including oxygen as required in accordance with industry standards


• Process all orders in a timely, accurate manner


• Promote services and products to referral sources in the community as appropriate


• Assist with implementation of quality improvement program to meet company policies


• Safely drive and maintain the company vehicle


• Perform routine preventative maintenance and simple repairs on equipment as required in accordance with company policies


• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures


• Develop and maintain a working knowledge of current HME products and services offered by the company


• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.


• Maintain patient confidentiality and function within the guidelines of HIPAA


• Completes assigned compliance training and other educational programs as required


• Other duties as assigned.

Requirements:

Minimum Job Qualifications:

• High School Diploma or equivalency


• Customer service background essential


• Health care technician experience would be considered related experience


• One (1) year of HME delivery experience preferred


• Valid and unrestricted driver's license in the state of residence


• Physical Demands and Work Environment:


• Must be able to regularly lift and/or move up to 80 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds


• Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies