Medical Front & Back Office Specialist

Job Summary
Assists with the front desk and medical assisting responsibilities of the podiatry practice. Assists the physician with patient care, patient triage at office visit, documentation, clerical, and organizational tasks. Assists with appointment scheduling and maintaining medical record. Daily interaction with patients while assisting the physician in examinations and treatments. This position is full-time.

Essential Functions (May perform part or all of the following)

• Greets and registers patients.


• Verifies insurance and demographic information.


• Checks patients in and/or out and makes appointments as indicated.


• Collects co-pays and patient payments.


• Answers phones.


• Monitors and resolves registration errors.


• Completes referrals and authorizations as needed.


• Responsible for tidiness of front office and waiting area.


• Demonstrates working knowledge of E.M.R. (eCW) system.


• Surgery scheduling.


• Follows the patient intake/rooming work in place at the practice.


• Assist with reviewing medication history and updating medication list.


• Utilizes standard precautions, complies with policies and other Regulatory Agency standards as applicable to the practice.


• Taking vitals and detailed medical history utilizing E.M.R. (eCW) technology for documentation.


• Monitors inventory and stocks medical supplies specific to the practice setting.


• Ensures that all ordered laboratory and diagnostic tests are tracked and logged, and that the provider is presented with all test results.


• Other duties, responsibilities and activities as needed.

Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications
High School Diploma or GED required. Computer experience required. Customer Service experience required. Experience with Medical Records Software and practice management software preferred, Front desk medical practice experience preferred. Must have a working understanding of OSHA & HIPAA compliance. Recognized/certified as a CMA, MOA or RMA preferred.

 Reports to: Office Manager and/or Physician