Medical Front Desk

Job Summary:

Native Wound Therapy is seeking a dedicated and professional Medical Front Desk Associate to join our team. As the first point of contact for patients and visitors, you will play a vital role in creating a welcoming and efficient environment. We are a Tero certified Native Owned Small Business specializing in mobile advanced wound care solutions, committed to serving rural and underserved communities.

Key Responsibilities:

• Greet patients and visitors courteously and professionally, providing assistance as needed.
• Manage patient check-in and check-out processes efficiently.
• Schedule and confirm patient appointments, coordinating with mobile healthcare providers.
• Answer and direct incoming calls, responding to patient inquiries promptly.
• Maintain accurate and up-to-date patient records using electronic medical record (EMR) systems.
• Verify patient insurance information and assist with billing inquiries.
• Ensure the reception area is clean, organized, and stocked with necessary forms and supplies.
• Assist with administrative tasks to support clinical staff and patient care operations.
• Adhere to HIPAA regulations and maintain patient confidentiality at all times.

• High school diploma or equivalent; additional training in medical office administration is preferred.
• Experience in medical front desk or receptionist roles is an asset.
• Proficiency with EMR systems and Microsoft Office Suite.
• Excellent communication and customer service skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Professional demeanor with a compassionate and patient-focused attitude.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development