Medical Front Desk Coordinator

The Medical Front Desk Coordinator is responsible for providing a superior patient experience by cheerfully greeting patients, scheduling appointments, verifying insurance eligibility and benefits, collecting payments, and performing effective general front office duties.   

ESSENTIAL RESPONSIBILITIES:

• Makes follow-up appointments in AllScripts, allowing enough time for care between appointments.


• Prepares daily charts for physicians at least one workday in advance.


• Promptly greets patients with a warm smile upon arrival, checks them in, validates insurance, verifies completeness of paperwork, gathers images/records, collects co-payments/deductibles/co-insurances at time of service, and efficiently checks them out.


• Notifies clinical teams of patient check-ins to keep clinic running smoothly.


• Reviews all charts for completeness and accuracy, collects appropriate information, and ensures proper electronic filing of HIPAA protected health information by securely scanning and indexing documents.


• May place calls to hospitals and imaging centers to request related patient results and/or imaging.


• Reconciles End-of-Day cash, checks, and credit cards.


• Performs other related duties as directed or assigned.

QUALIFICATIONS:

• High School Diploma


• Advanced clerical skills, Intermediate Microsoft Outlook, Phreesia, AllScripts PM, and EHR/EMR experience preferred


• 2 years medical front desk or customer service experience in a medical office, clinic, or hospital preferred


• Intermediate knowledge of neck and spine medical terminology required


• Exudes positivity, collaborates, and self-starts with a "can do" attitude


• Possesses excellent multi-tasking skills, organization, sense of urgency, and ability to thrive at a fast-pace


• Consistent reliability, dependability, and works well independently and as part of a team

INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER