Medical Front Desk Representative-Marietta, GA

Job Description

Position Overview: Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.

Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.


• Scan appropriate documents into EMA.


• Verify insurance benefits and eligibility.


• Collect outstanding balances, deductibles, copays due at the time of check-in.


• Ability to multitask


• Schedule patient's follow-up appointment


• Answer multi-line phones and handle the patient's needs or directly to the appropriate party.


• Call patients to remind them of upcoming appointments.


• Schedule new, follow-up appointments and adjust existing appointments.


• Respond to voicemails, in a timely manner.


• Maintain schedule templates for multiple doctors.

Required Skills/Abilities:

• Personality and demeanor to deal with the public or distraught patients.


• Basic office skills to perform a variety of clerical duties such as typing and filing.


• Good organizational skills.


• Be empathetic and calm


• Excellent communication, organizational, and time management skills.


• Customer service, computer, and telephone skills.


• Meticulous attention to detail.

Qualifications:

• Excellent communication, organizational and time management skills.


• Customer service, computer, and telephone skills.


• Meticulous attention to detail.


• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift up to 25 pounds at times.


• Must be willing to travel if need for business needs.