Medical Front Desk Specialist

Job Description:

• The essential functions for the Front Office Specialist include but are not limited to the following:
• Professionally greets and welcomes patients and their family/friends.
• Schedules appointments for patients in an efficient and timely manner.
• Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff.
• Checks patients in for their appointments and out after examinations.
• Records patient cancellations and missed appointments.
• Collects copays and other balances on patient accounts
• Scans in variety of forms and daily correspondence.
• Maintains accurate records and patient charts
• Calls patients for courtesy reminders of appointments
• Provides general administrative support.
• Other duties as assigned

Qualifications:

• Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA) and Compliance
• Self- motivated and willing to take on responsibilities and challenges. Seeks better ways to find solutions and offers suggestions for improvement. Maintain production and quality assurance standards
• Able to use logic and reasoning to evaluate alternative solutions
• Personable, customer service focused, optimistic and sets a positive tone in all conversations
• Possesses excellent verbal communication skills. Speaks clearly and persuasively, delivers information in a professional and courteous manner - multitasking
• Previous experience in medical office required

This is an onsite, full-time position.  
The expected pay rate for this role is $15-20/hr.  

Hours: Monday, Tuesday, Thursday, Friday - 7:30am - 5:00pm (Wednesday and weekends off)