Medical Front Office (2 Positions)

Bright Futures Psychiatry is expanding again and looking for passionate Medical Front Office Staff to join our team. We are a 100% PMHNP female owned practice, founded by an Air Force Veteran, and located in the beautiful Broadmoor area of Colorado Springs. Our mission is simple: remove barriers for providers so they can focus on delivering high-quality mental healthcare.

Why Bright Futures Psychiatry?

• Collaborative & Supportive Culture – Work closely with PMHNPs and therapists in a team-driven environment.
• Client-Centered Approach – We empower you to practice at the top of your licensure and prioritize excellent client care.
• Work-Life Balance – Flexible scheduling with in-office, remote, or hybrid options, depending on the role.
• Strong Leadership & Growth – Be part of a team shaping the future of psychiatric care in Colorado.

What You’ll Do:

The ideal candidate will effectively manage their front office day-to-day duties in support of established policies, goals, and objectives while promoting a positive environment for staff and clients. 

• Comfortable with E.H.R.
• Check’s clients in/out
• Collects co-pays/co-insurance
• Opens/closes daily batches
• Balance end of day closeout
• Updates demographics (picture, address, phone number, insurance cards)
• Uploads insurance cards to E.H.R.
• Schedules/reschedules visits
• Provides 10-minute call ahead for onsite & telehealth visits
• Prepares no-show/late cancellation letters/emails
• Manages technical difficulties
• Manges team chats
• Manages transfer calls
• Manages E.H.R. messaging
• Manages info emails
• Other duties as assigned

What We’re Looking For:

• High school degree, GED required
• Ability to remain calm under pressure and with competing priorities
• A working knowledge of behavioral health preferred 
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Good judgment, detail-oriented, and highly organized with the ability to make timely and sound decisions.
• Maintain confidentiality at all times.
• Preferred: Basic Life Support (active AHA Provider Certification)

Compensation & Benefits:

• Pay Rate: $17.46-$21.34 per hour (based on experience)
• Medical, Dental, & Vision Insurance (company covers a very generous portion)
• 401(k) with 5% employer match
• Paid Time Off
• Paid Organizational Holidays
• Paid Floating Holidays
• Paid Sick Leave
• Student Loan Reimbursement Program
• Continuing Education Fund
• Bonus Program

Join a team that values excellence, collaboration, and client care. If you're looking for a fulfilling career in a supportive environment, apply today! To apply, please submit your application through the job posting where you found this role or visit: https://www.brightfuturespsychiatry.com/careers