Medical Front Office Receptionist

Description

The Front Office Receptionist will be responsible for providing an inviting a positive environment to greet patients and assist with necessary paperwork.

Key Responsibilities: 

• Promote the mission, vision, and values of the organization.
• Serves as telephone operator for facility, responsible for correct routing of incoming calls, taking accurate messages when unable to connect to requested party. 
• Responsible for receiving and distributing mail, special deliveries. 
• Collect patient’s copay or deductible amounts. 
• Balances log to cash/checks/credit card payments
• Gives balanced payments received log and deposit log, originals and copies of all cash/credit card slips/checks received to clinic office manager.
• Greets patients, gives necessary paperwork to complete. 
• Responsible for patient waiting room cleanliness. 
• Responsible for maintaining inventory of office supplies. 
• In times of emergency, responsible for placing calls to appropriate agencies for assistance 
• Performs other miscellaneous office/clerical duties as needed.
• Communicates effectively and professionally with patients, visitors, physicians, and co-workers.
• Interactions with others are positive, respectful, and considerate.
• Maintains patient account by obtaining, recording and updating personal financial information.
• Filing and scanning as required
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. 
• Maintains operations by following policies and procedures reporting needed changes. 
• Evaluate daily schedules to accommodate patient flow and minimize missed appointments.
• Completes referrals and authorizations as required. 

Requirements

Qualifications Required:

• High School Diploma or equivalent. 
• Medical Receptionist experience 
• Experience with multi-line phone system 
• Ability to multi-task and prioritize daily responsibilities. 
• Effective written and verbal communication. 
• Cooperative work attitude toward and with co-employees, management, patients, visitors, and physicians 
• Basic computer skills to include Microsoft Office

Qualifications Preferred:

• Medical office experience
• Experience using EMR systems.  
• Experience with medical charting systems

Working Conditions/Physical Requirements: 

• Physically demanding, high-stress environment
• Exposure to blood, sharp instruments and other devices, body fluids and tissue, communicable diseases, chemicals, radiation, and repetitive motions 
• Manual and finger dexterity 
• Hand and eye coordination 
• Standing and walking for extensive periods of time 
• Lifting and carrying items weighing up to 50 lbs. 
• Corrected vision and hearing to within normal range 
• Working under stressful conditions