Medical Office Assistant

Description

Medical Office Assistant

Join Unity Hospice as a Medical Office Assistant and play a key role in supporting our Care Companions (non-medical home care) and Supportive Care Management (palliative care) teams. You'll coordinate schedules, manage referrals, and support healthcare providers by ensuring that clinical and administrative tasks are handled efficiently. This full-time role has a schedule of Monday–Friday, 8 AM–4:30 PM. 

Key Job Duties:

Scheduling:

• Schedule and coordinate care visits, meetings, and trainings.
• Review and manage staff schedules and timecards daily.
• Initiate appointment reminders.

Clerical:

• Conduct outreach to new and existing referrals.
• Manage office tasks as directed.
• Enter data, generate reports, and complete audits as assigned.
• Prepare documentation for patient/client visits.
• Schedule, communicate, and prepare materials for team meetings.
• Support programmatic billing needs.
• Manage distribution of patient experience/satisfaction surveys.

Orientation:

• Assist in all tasks related to onboarding new staff.
• Schedule applicant interviews, orientation, and orientation reviews.

Clinical:

•  Prepare charts and complete SCM intake/information sheets for new SCM patients: Gather patient information related to diagnoses, advanced directives, place of service, primary and specialty providers, insurance verification, insurance pre-authorization, recent hospitalizations, overall clinical status, reconcile medication list, etc.

Benefits:

Flexible Schedule – Work-life balance 

Competitive Wages – Pay based on experience 

PTO (Paid Time Off)

Holidays

Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account with employer contributions

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

All new employees are eligible for benefits on the first of the month following their date of hire. 

For a full list of benefits: https://unityhospice.org/careers

Requirements

Qualifications

High School diploma or GED (General Education Development). 

Medical Assistant Certification (CMA) with a minimum of two years CMA experience (preferred) related experience  

Valid Wisconsin Driver’s License, reliable transportation, and proof of current automobile insurance coverage.