Medical Office Assistant

 Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service. 

Key Results Areas (KRAs):

· Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.

· Assist with patient flow and coordinate a positive patient experience throughout the department’s approved check-in/out process.

· Accurately determine patient needs, notify clinical staff of patient’s availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.

· Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems.

· Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care

· Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.

· Accurately enter patient information onto patient medical records.

· Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.

· Maintain strong working relationships with administrative and clinical teams.

Core Competencies

· Knowledge of the following:

      o Medical terminology

      o Application of medical chart requirements

      o HIPPA regulations

· Excellent written and verbal communication skills

· Proficiency in administrative tasks

· Basic understanding of clinical tasks

· Excellent interpersonal skills

· Exceptional attention to detail

 Education & Experience:

· High School Diploma or equivalent Required

· Minimum of 1+ years of experience in a healthcare setting Required specific specialty area Preferred but not Required

· Experience using Epic system strongly preferred