Medical Office Assistant - Referrals

JOB TYPE: Full-Time

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. 

Position Summary:

The Medical Office Assistant (MOA) will perform clerical duties, including handling inbound and outbound calls, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and assisting with Referrals and Health Information management. The MOA will also perform various patient care activities while providing excellent patient and physician customer service. 

Key Results Areas (KRAs):

• Accurately determine patient needs as a call center representative for scheduling, taking messages, transferring calls, and completing all tasks/notes
• Assists both the patient, clinical staff, and Physicians by organizing, receiving, scanning, and distributing patient health information (paperwork) needed for patient care, providing PHI to patients and internal/external parties by following HIPAA guidelines and instructions from the team leaders as requested to ensure high-quality patient care
• Supports the Referral Hub team by following current and standardized referral policies and workflows. 
• Schedule and reschedule appointments with specialists and perform appropriate follow-up on Referrals/Diagnostics 
• Accurately enter patient information into patient medical records
• Manage the inbound fax system within the Family Medicine department, along with responding/resolving tasks in Epic. 
• Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks
• Maintain strong working relationships with administrative and clinical teams
• Performs other duties within the scope of the skillset as assigned

Core Competencies 

• Ability to prioritize tasks with urgency and address them promptly
• Knowledge of the following: 
  • Medical terminology 
  • Application of medical chart requirements
  • HIPPA regulations
• Excellent written and verbal communication skills
• Ability to multitask, manage priorities, and acute attention to detail and analytical skills
• Proficiency in administrative tasks
• Motivated to problem solve and deal effectively with a multidisciplinary team
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Education & Experience:

• High School Diploma or equivalent Required
• Minimum of 1+ years of experience in a healthcare setting required specific specialty area Required
• Experience using Epic strongly Preferred