Medical Office Assistant Triage

Supervisor: Site Leader or QI Specialist

Through tactful communication, symptom assessment, and clinical knowledge, Triage MOA’s

ensure an efficient workflow is maintained each day in their site.

Duties include but are not limited to:

• Administer telephone triage for patients.
• Complete pre-authorization forms and call pharmacies to make sure patients can pick up medications.
• Answer phone calls and refill medications that are not controlled if the patient has been seen in the last 6 months.
• Call or send RX clarification if needed.
• Performs nurse visits including giving injections, vaccines and walk-in triage.
• Administer appropriate screening tests for any in-house test needed for walk-in patients.
• Make sure lab orders are put in before patients come in for lab appointments.
• Scans documents and reviews fax inbox.
• Administers and properly logs vaccinations.
• Maintain exam rooms with adequate supplies and clean rooms following patient exams.
• Assist medical providers in procedures, patient questions and concerns and maintain efficient patient flow.
• Reviews vaccine refrigerators and freezers weekly to monitor the proper storage of vaccines and research material.

Requirements/Qualifications/Skills/Experience

Minimum of 2 years experience as a medical assistant in a primary care setting. CMA, MOA, or LPN

licensure preferred.