Medical Office Associate I: Full Time Days with two evenings until 7:30p; Atlantic Rehab Edison

Atlantic Health is seeking for a reliable, motivated and team-oriented individual to join our Atlantic Rehabilitation's outpatient site located in Edison, NJ. This is a full time and benefited position that includes Medical, Paid Time Off, and Tuition Reimbursement, among other perks at Atlantic Health. The Medical Office Associate position plays a vital role in ensuring a positive experience for our patients by providing efficient front desk operations, exceptional customer service and administrative support to our clinical team. 

Important: The incumbent will flex to another Atlantic Rehab locations(s) until the Edison location opens and flex to other locations as needed.

Principal Accountabilities:

1.  Completes check-in processes
2. Assists patients with appointment scheduling adhering to rehab guidelines
3. Runs appointment estimates and collects co-pays and up-front balances
4. Monitors online appointment portal and responds to patient requests  
5. Addresses EPIC work queues and maintains them in good standing 
6. Manages departmental phone lines 
7. Makes confirmation calls 
8. Orders office supplies, business cards
9. Delivers excellent customer service  
10. Provides administrative support to clinical and management team members
11. Completes and adheres to all AH and AR role specific mandatory trainings, guidelines and policies
12. Reports facility issues
13. Assists with insurance responsibilities 
14. Maintains proper and timely communication with team members and leadership team
15. Performs other administrative tasks as needed 
16. Assists with training new team members

Required: 
1. High School Diploma or equivalent experience 

Preferred: 
1. Prior relevant experience in a health facility or 2 years of experience in a customer service focused role 
2. Individual must be customer and employee focused, must have demonstrated ability to multi-task 
3. Proficiency with Microsoft Office suite, EPIC knowledge is a plus