Medical Office Clerk

Description

Medical Office Clerk – Family Medicine (Federal Contract)

Schedule:

• Monday through Friday
• Standard daytime hours (e.g., 7:00 AM – 4:30 PM)
• No weekends, holidays, or overtime unless otherwise required by the clinic

Overview:

Key Responsibilities:

• Answer phones and manage secure messages, promptly documenting communications in the MTF’s Electronic Medical Records system (EMR)
• Relay instructions to patients from providers or nurses via phone or secure messaging
• Check-in patients for appointments and confirm/verifying demographic and insurance information
• Scan and upload medical documents accurately into the EMR
• Initiate diagnostic test requisitions at the direction of clinical staff

Minimum Requirements:

• U.S. Citizenship (required for base access and background clearance)
• Education: High school Diploma or GED 
• Certifications:  Basic Life Support (BLS)
• Experience: Previous experience in a military clinic, hospital, or outpatient practice strongly preferred
• Strong working knowledge of EMR systems, secure messaging platforms, and patient check-in protocols

Desired Qualities:

• Polished communication skills (written and verbal)
• Detail-oriented with a commitment to documentation accuracy
• Organized and dependable—able to support both patient flow and provider communication
• Respectful, professional, and mission-focused

Why Work Here?

• Stable, long-term opportunity in federal healthcare
• Make a meaningful impact on the lives of military families
• Work in a highly structured, respectful, and team-oriented environment
• Civilian position with competitive compensation under a federal services contract

Position Contingent upon contract award, with anticipated early Fall start date