Medical Office Clerk

Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are tasked with staffing The Naval Medical Clinic San Diego and associated locations with various roles, including Medical Office Clerk. The Medical Office Clerk is expected to do the following:  

• Serves as the initial point of contact regarding telephone inquiries regarding patients in the ED and forwards appropriately. Provides customer service by telephone and/or in person regarding patient status and other questions from patient’s families while visiting or calling the ED. Assists patients and/or family members with contacting social services, chaplains, health benefits advisors, or patient administration/admission personnel. 
• Creates preadmission charts and completes the process in the electronic reporting systems. 
• Corrects admission errors. 
• Assists in the compilation of the ED patient charts, including Emergency Treatment Records (ETRs), dictations, and nursing notes, after the patient has been discharged. Orders inpatient/outpatient records to ascertain patient disposition. Answers calls from patients recently discharged from the ED with questions regarding their treatment. 
• Prepares and files weekly and monthly reports based on input from logs and files. Operates facsimile machine and photocopies records. 
• Enters doctor's orders for lab and x-ray tests as they apply to specific patients and retrieves lab data via medical information system. Makes copies of urgent lab data reports phoned in to the ED and forwards to the Staff Physician. 
• Works closely with the charge nurse regarding patient tracking, patient flow and disposition plans. Updates patient tracking and status board displays/system. Initiates, tracks, and forwards responses of all telephone pages for on-call services and staff via the hospital paging system. Patient Administration and Admitting, Bed Manager, Health Benefits Advisor, Blood Bank, Laboratory, and other ancillary services. Monitors status of specimen transport box and updates nursing supervisor. 
• Works closely with the Triage Nurse and departmental staff regarding patient registration activities; Defense Enrollment Eligibility Reporting System (DEERS) verification, initiating Emergency Treatment Record (ETR), registration, ETR closeout, and ADS form formatting and printout. Updates patients’ personal data into the electronic health system. Initiates and completes Third Party Payer (medical insurance) paperwork. 
• Communicates directly with patients or their family members regarding a variety of personal and confidential information, including medical conditions. Registers patient at the bedside, in the event the patient is physically unable or medically unstable to do so in the Triage/Registration area. Coordinates all communications for all disasters under the direction of assigned personnel. 
• Attends and participates in training and other meetings to maintain skills and upgrade information provided through collaboration. 
• Performs administrative procedures related to follow-up and tracking of active  
• reference laboratory orders, results and reports in the Government computer  
• systems and records. 
• Receives and opens packages for the reference laboratory. 
• Registers laboratory specimens in the computer system in preparation for testing by clinical personnel. 
• Prepares laboratory results from already-established, standard reports for laboratory officer review and approval. 
• Communicates with referring laboratories or providers to solve problems. 
• Accessions patients into the laboratory rosters with accession numbers; updates status daily. 

• Education: High School Degree General Educational Development (GED) equivalency. 
• Certification: None 
• A fully qualified typist with a minimum of 50 WPM is required.  
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.  
• General office administrative and clerical skills  
• Ability to communicate effectively, both orally and in writing.  
• Ability to operate computerized programs, to enter, to modify, and to retrieve information into or from electronic medical records.  
• Experience. At least six (6) months of experience in a medical office setting.  
• Work Environment/Physical Requirements. The work is primarily sedentary.