Medical Office Front Desk-Bilingual (Spanish/English)

At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!

We are seeking a the right person for our Medical Office Front Desk to become a part of our team in our location in Lawrenceville.

Position Summary

The Medical Front Desk position serves as the first point of contact for patients and visitors, ensuring a smooth and positive experience from check-in to check-out. This role is crucial for the efficient flow of the clinic, managing administrative tasks, patient scheduling, communication, and maintaining accurate electronic health records, all while upholding the highest standards of customer service and patient confidentiality.

Key Responsibilities:

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  Check in patients in the appropriate time frame to ensure the provider is on time

  
  


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  Use electronic health record to check patients in and out

  
  


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  Verify patients insurance through phone and using insurance portals

  
  


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  Collect patients ID for verification of name and date of birth

  
  


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  Collect payment at check in and check out stations

  
  


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  Complete pre-visit prep daily in a timely manner

  
  


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  Listen to voicemails and call back in an appropriate time frame

  
  


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  Scan faxes and medical records in patients chart and notify the appropriate personnel

  
  


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  Answer phone calls and transfer to appropriate personnel and department

  
  


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  Provide support to staff and patients when necessary

  
  


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  Provide an excellent patient experience

  
  

Skills and Competencies 

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  Proficiency in Electronic Health Record (EHR) systems and medical practice management software.

  
  


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  Excellent verbal and written communication skills, demonstrating professionalism and clarity.

  
  


• Bilingual Spanish/English


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  Strong organizational skills and attention to detail

  
  


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  Ability to multitask and prioritize effectively in a fast-paced clinical environment.

  
  


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  Compassionate, kind, and patient-focused customer service skills.

  
  


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  Knowledge of medical terminology, insurance verification processes, and copay/deductible collection procedures.

  
  


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  Problem-solving abilities to address patient concerns and scheduling conflicts.

  
  


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  Basic computer proficiency (Microsoft Office Suite, general database navigation).

  
  


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  Ability to maintain strict patient confidentiality (HIPAA compliance).

  
  


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  Team player with a positive attitude and the ability to collaborate effectively with clinical and administrative staff.

  
  


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  Punctuality and reliable attendance.

  
  

Required Qualifications

• Must be bilingual Spanish/English


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  High school diploma or equivalent

  
  


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  At least 2 years of medical front desk experience

  
  


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  Minimum of 2 years of customer service experience

  
  


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  Proficiency with electronic medical records (EMR) systems