Job description
Williamsburg Urgent Care is a doctor owned and operated practice, and THE top rated UC in the area. We are searching for a Receptionist to provide a positive patient experience to our community. Our mission is to provide an exceptional patient care experience in a compassionate environment. Each employee plays a vital role by living our cultural values - being patient-centered, thinking first and building trust with all patients.
Your role will include:
Patient Care:
- Greeting our patients and visitors and answering inquiries on the phone and in person.
- Comforting patients and visitors by anticipating any anxieties and ensuring availability of treatment.
- Scheduling and keeping appointments on track by notifying nurse of patient’s arrival.
- Securing and maintaining patient accounts by obtaining and updating personal and financial information, expediting third-party claims, and ensuring confidentiality.
- Processes and files scanned documents that come into the office daily.
- Collects co-pays and balances due upon patient’s arrival.
- Facilitating a smooth and efficient operation by monitoring patient flow and helping with decreasing wait times.
- Maintaining a safe, secure, and healthy work environment for patients and staff.
- Protects patients’ rights and privacy by maintaining strict confidentiality of personal and financial information in accordance with HIPAA.
Requirements:
- A natural sense of etiquette & professionalism while speaking to our patients and internal staff
- Must have a caring attitude and be able to show genuine empathy toward patients
- Exceptional telephone, verbal and written communication skills
- Superior customer service skills
- Able to actively listen and employ information received
- Able to maintain professionalism and customer focus in a stressful and fast-paced environment
- Able to multi-task while ensuring accuracy and adherence to policies and procedures
- Must have a high attention to detail and accuracy and have superior organizational skills
- Must be trustworthy and flexible
- Strong computer skills to manage our electronic records systems accurately and efficiently, while scheduling patient appointments and resolving other patient concerns
- Able to receive and provide ongoing coaching, guidance, and constructive feedback
If interested, please apply! We’re looking to fill this role as quickly as possible! For more information on our clinic visit: www.WilliamsburgUrgentCare.com
Job Types:
Full-time, Part-time
Salary: Competitive
Expected hours: 10 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Outpatient
- Urgent care center
Medical specialties:
About Us
We understand that many people do not have the time to be sick, so we created a soothing environment and a scheduling system that never keeps you waiting long. By combining the latest technology with medical knowledge, we hope to set a new standard in urgent care in the Historic triangle. With guiding values of compassion, integrity and dedication, our mission is to help our patients feel better, in a considerate, and efficient way.
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