Medical Office Receptionist & Assistant

About Unity Psychiatric Care

Unity Psychiatric Care, a division of American Health Partners, Inc., provides compassionate, high-quality behavioral health services across Tennessee and Alabama. Headquartered in Franklin, Tennessee, Unity operates hospitals in Memphis, Clarksville, Columbia, and Martin, TN, as well as Huntsville and Bridgeport, AL. Our facilities specialize in treating adults and seniors experiencing mental health crises or behavioral disturbances, including those related to dementia. Each hospital offers comprehensive diagnostic evaluations and personalized treatment programs to support recovery and improve quality of life. For more information, visit UnityPsych.com.

INTRODUCTION:
The purpose of this position is to perform all registration functions and serve as the primary point of contact for patients in accordance with current established procedures, and as directed by the Administrator.

ESSENTIAL JOB DUTIES:
To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
• Provide superior customer service to patients in a friendly, courteous and helpful manner
• Perform front desk duties:
o Answer office telephone/route calls in a professional manner
o Fax medical records and upload Electronic Medical Records
o Check-in and discharge patients during office visit
o Schedule patient appointments
• Perform registration functions:
o Verify and update information within medical records database
o Verify insurance information
o Collect co-pays and balances due
• Prepare patients for examination:
o Perform preliminary physical test
o Record blood pressure, weight and height
o Report patient history summary
• Maintain safe, secure and healthy work environment by following standards and procedures; comply with legal regulations.
• Serve and protect the company by adhering to professional standards, policies and procedures, federal, state and local requirements.
• Ensure protection of confidential information that is stored, handled, or maintained by following company policies and procedures related to confidentiality and/or HIPAA regulations
• Communicate effectively with administrative and clerical staff
• Other duties as assigned

JOB REQUIREMENTS:
• Punctuality; reliability
• Knowledge of computer systems and applications
• Knowledge of medical terminology
• Proficient interpersonal skills
 • Professional communication skills, both written and verbal; proficient grammar skills
• Successful completion of required training
• Position may require flexible hours, unscheduled overtime or occasional week-end work
• Some travel may be required

Required Computer Software/Equipment used:
• Ability to learn HRIS and/or scheduling systems
• Standard Office Equipment
• Computer
• Microsoft Excel and Word
• EMR Software

REQUIRED QUALIFICATIONS:
• Education:
o High school diploma or equivalent is required
• Experience:
o One (1) year within medical practice or healthcare setting required
o One (1) year experience with electronic medical records preferred
▪ AAMA or CMA preferred
• Equivalency:
o Combination of training and experience

SCOPE AND LEVEL OF WORK:
• Complexity: Duties assigned are not generally complex. Work assignment is performed within an established framework under general instructions.
• Decision Making: Exercises judgment and discretion.
• Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function. • Supervision Received: Performs work with supervisory oversight. Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.

PHYSICAL REQUIREMENTS:
Ability to Perform Essential Functions of the Job
• Job will require occasional lifting of objects up to 25 pounds
• Audio-Visual: Hearing: Good
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAFETY EXPECTATIONS:
• Work safely and follow safety rules
• Report unsafe working conditions and behaviors
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices

WORK ENVIRONMENT:
• Work is typically performed in a standard office environment; well-lit; comfortable temperature controlled; above-average conversational noise is frequent
• Manages stress appropriately
• Handles multiple priorities effectively
• Independent discretion/decision making
• Makes decisions under pressure
• Multi-tasking, prioritizing

EQUAL EMPLOYMENT OPPORTUNITY
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate based on race, color, religion, national origin, gender, age, disability, or any other status protected by law or regulation. Be aware that none of the statements are intended to imply illegal preferences or discrimination based on non-job-related information.