Medical Office Receptionist / Front Desk

We are looking for a reliable, compassionate and respectful staff members to join our team! We provide top quality care for our patients within our communities.

Job Summary: We are seeking to hire one Receptionist / Front Desk full-time who will assist our healthcare professionals. We need someone 5 days a week for our front desk and as needed coverage. Be able to work every other Saturday 8 - 2. If you work on a Saturday, you will have a day off during the week. The ideal candidate is self-motivated, professional, and capable of managing their workload in a fast-paced pediatric office environment. Familiarity with EMR eClinicalWorks, very helpful

Receptionist / Front Desk Required Skills/Abilities:

• Excellent verbal and written communication skills are essential for interacting with patients and colleagues.
• The ability to manage multiple tasks, prioritize effectively, and maintain organized records.
• Familiarity with medical practice management software, electronic health records (EHR), and other relevant technologies.
• A friendly and professional demeanor, with the ability to handle patient inquiries and concerns with empathy and patience.
• The ability to address patient issues and resolve administrative challenges efficiently.
• Accuracy in handling patient information, scheduling appointments, and processing payments.
• Basic understanding of medical terminology and procedures is helpful. 

 Health & Wellness Benefits

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Group Auto and Homeowners Insurance Discounts

Receptionist / Front Desk Duties/Responsibilities:

• Providing a warm welcome to patients, answering inquiries, managing appointment scheduling, both in-person and over the phone, and coordinating with medical staff.
• Ensuring accurate and up-to-date patient information, including demographic details, medical history, and insurance information.
• Answering phone calls, taking messages, and directing calls to the appropriate staff members.
• Collecting co-pays, processing payments, and assisting with billing inquiries. Be familiar with Availity and Navinet.
• Communicating with doctors, nurses, and other healthcare professionals to ensure efficient patient care.
• Maintaining patient confidentiality and adhering to HIPAA regulations.

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Our full-time position requires you to deliver attentive, compassionate support and assistance to patients and families

We are PRO-VACCINE. We vaccinate ALL our patients according to the CDC and AAP guidelines

· Ensuring compliance with all healthcare regulations including HIPAA, OSHA, etc.

· Aides staff, physicians, and other faculty as needed

· Performs additional job-related duties as assigned