Hamilton Health Care System, Inc.

Job Description and Performance Standards

Title:  Medical Office Registrar 669015221

Department: Anna Shaw Children’s Institute (ASCI) Access/Billing

Reports To: ASCI Practice Manager

JOB SUMMARY

The Anna Shaw Children’s Institute (ASCI) is a developmental behavioral practice and an affiliate of Hamilton Healthcare System, Inc. (“HHCS”).  ASCI was created as a responsive entity to meet the medical and psychiatric pediatric care services needs for children with developmental delays and/or the behavioral issues related to those delays within Dalton, Georgia and the surrounding region.  Additionally, the ASCI will provide Physical, Occupational, Speech and Feeding therapy services to the same pediatric population.

The Registrar is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, co-pay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures.

The Registrar will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and verifies patient pertinent demographic, clinical, and financial data prior to, or during each patient visit.  Obtains copies of relevant documents and most recent insurance cards and where applicable verifies eligibility of insurance and obtains prior authorization for services as necessary. Collects required payments or makes necessary financial arrangements as appropriate. In this role, the Registrar will perform appropriate and timely charge entry, if not performed electronically through an Electronic Medical Record (EMR), for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, correct assigned claims, edits for expedient submission to carriers. Assists in working patient balance reports and additional duties as assigned in a courteous and professional manner.

Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.

JOB REQUIREMENTS

EDUCATION:  Completion of a high school diploma.  College level courses preferred but not required.

EXPERIENCE:   Minimum of two (2) years of relevant front-desk registrar-type experience, preferably within a physician practice

SKILLS:  Current CPR/BLS certification or obtain within 30 days of hire. Demonstrated competency with medical procedural coding (CPT/ICD10). Working knowledge of medical software programs and PC skills. Must possess excellent customer service skills; good written and verbal communication skills, and the ability to work in a team environment.  Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM