Medical Office Specialist

Medical Office Specialist
Epic Pain Management

San Antonio, TX | Full-Time | Onsite

About Us

Epic Pain Management is committed to providing compassionate, high-quality care through innovative pain management solutions. We strive to make every patient experience seamless, supportive, and empowering—from the first call to the last follow-up.

We are looking for a bilingual (English/Spanish) Medical Office Specialist to be the first point of contact for our patients. This role is ideal for a compassionate, detail-oriented professional who thrives in a fast-paced medical setting and takes pride in creating a seamless, positive patient experience from check-in to check-out.

Why Join Epic?

At Epic, every interaction matters. As a Medical Office Specialist, you’ll play a key role in clinic operations and patient satisfaction while working alongside a supportive, collaborative team that values professionalism and growth.

Our benefits include:

• Paid time off, paid holidays, and a 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs
• Notary Public certification covered by the employer if not already certified

What You’ll Do

• Greet and check in patients with warmth, professionalism, and efficiency
• Verify insurance information, collect required documentation, and obtain necessary signatures
• Answer incoming calls, schedule appointments, and provide accurate, timely information to patients
• Maintain confidentiality and accuracy of patient records in compliance with HIPAA regulations
• Coordinate with clinical staff to support efficient patient flow and clinic operations
• Perform notary services for medical and legal documentation (if certified, or upon obtaining certification with company support)
• Assist with administrative tasks, including scanning, filing, and general front office coordination

Qualifications

• Notary Public certification strongly preferred, or willingness to obtain (certification costs covered by employer)
• Bilingual (Spanish, English) required
• Previous experience in a medical front office or receptionist role preferred
  • Experience in an urgent care, pain management, or primary care setting is a plus
• Excellent communication and customer service skills with a compassionate, professional demeanor
• Proficiency in Microsoft Office; experience with electronic health record (EHR) systems preferred
• High school diploma or equivalent required; additional education in healthcare administration is a plus

If you’re detail-oriented, people-focused, and excited to grow with a dynamic healthcare team, we’d love to hear from you.