We are on the lookout for a reliable Medical Practice Operation Manager to join our dynamic team at Bastion Health in Farmington, CT.
Growing your career as a Full-Time Medical Practice Operation Manager is an awesome opportunity to develop beneficial skills.
If you are strong in people management, innovation and have the right passion for the job, then apply for the position of Medical Practice Operation Manager at Bastion Health today!
Salary:
Med Operations Manager, Bastion Health
We're looking for a dynamic medical operations specialist to lead our operations at Bastion Health. Reporting into the Chief Medical Officer, this is a broad role on a nascent team that will stretch across both operations and execution.
As a part of the Team, Operations Managers focus on fully supporting and engaging with the provider community and ensuring a world class patient experience. The role will specifically support our growing group of men’s health providers, including urologists, NPs, therapists and health coaches.
Role:
- Manage the Bastion provider network and develop solutions to help streamline the provider and patient experience while balancing provider, patient, and business priorities
- Facilitate conversation and collaboration between providers and the broader Bastion team
- Communicate operational KPIs and reinforce through proactive feedback
- Offer support for escalated customer service issues on the medical side, working internally and externally when appropriate
- Assist with provider training on Bastion Health’s systems and processes
- Collaborate cross-functionally to coordinate and execute telemedicine projects
- Develop and promote processes to facilitate streamlined work for the team and cross-functional
- Serve as lead project manager for team projects that support the development of the provider community
- HR/Onboarding: Responsible for managing contracts, facilitating ID verification, and overseeing onboarding procedures for new hires.
- Recruitment: Utilizes JazzHR for applicant tracking, manages the interviewing process, and coordinates candidate evaluations to ensure a seamless recruitment experience.
- Clinical Credentialing: Manages licenses and certifications, conducts NPDB queries, and maintains credentialing documentation to ensure compliance with regulatory standards.
- Ongoing Operations: Coordinates ongoing scheduling activities and maintains templates to support efficient and effective operational workflows.
- Insurance Credentialing: Manages credential verification and submission processes, ensuring timely and accurate enrollment with various payers.
- Athena Management: Acts as an Athena Super-User, providing system support, troubleshooting, and ensuring optimal utilization of the Athena platform.
- Experience with billing and coding.
Experience & Skills:
- Experience working in tech health industry strongly preferred
- RN Prefered
- Athena Super-User
- 3+ years of work experience in customer support, community management, or operations
- Exceptional communication skills, both written & verbal: Confidently and clearly know what, when, and how to get a message across
- Self-starter aptitude and ability to work independently: At ease working in a fast-paced environment, handling multiple projects and managing competing priorities
- Technologically-savvy and able to learn new platforms quickly
Benefits of working as a Medical Practice Operation Manager in Farmington, CT:
● Excellent Benefits Package
● Advancement opportunities
● Advantageous package