Medical Receptionist

Since 1966, we have been an independently owned specialty clinic in St. Cloud, MN. Our core values include integrity, respect, patient-centered care, teamwork, innovation, open communication, and accountability. St. Cloud Ear, Nose & Throat Clinic (SCENT) is more than just an employer on the cutting edge of ENT care and technology—we are a family. If you thrive in a fast-paced environment and embody our core values in everything you do, we would love to hear from you!

Job Summary

As a Medical Receptionist, you are responsible for greeting and checking-in patients, collecting co-payments, verifying insurance, scheduling appointments and answering phones as well as performing other tasks related to the position.

Hours

This position will work between the hours of 7:30 AM and 5:15 PM, Monday through Friday, consisting of 8 working hours per day.

Essential Job Functions of Medical Receptionist

• Must adhere to SCENT’s core values, which include integrity, respect, patient-centered care, innovation, teamwork, open communication, and accountability while fulfilling all job responsibilities.
• Provide a friendly, welcoming greeting to all patients and vendors. Provide exceptional customer service while displaying an attitude of helpfulness.
• Take extra time to listen to patients, especially when they are experiencing hearing difficulties and/or language barriers.
• Process patient information in the computer system, which includes verifying the patient’s insurance and driver’s license information, collecting insurance copayments and payments toward account balances.
• Provide patients with the necessary forms and respond to questions in a clear and concise manner.
• Clean the lobby areas on a regular basis throughout the day using universal precautions outlined in Blood Borne Pathogen training.
• Answer incoming phone calls and address the caller’s needs by scheduling patient appointments, answering questions or directing the phone call to the proper department or person.
• Make outgoing phone calls to return calls from voicemails received, to reschedule patients as needed and to schedule appointments for patients from referring clinics.
• Process patient information in the computer system, which includes verifying the patient’s insurance and collecting payments toward account balances.
• Review specific office visit protocols with the patient.
• Scan in and assign referring correspondence including labs, pathology, reports, and other documents.
• Manage patient information for satellite offices including weekly faxing of schedules, updating schedules with changes, preparing patient registration/intake paperwork, verifying insurance eligibility, and completing updates to the patient demographic information upon return of paperwork from the satellite offices.
• Prepare mail for postage pickup and distribute incoming mail to the appropriate party or department.
• Order office supplies for clinic use and maintain an appropriate level of inventory for supplies.

Other Responsibilities

• Develop proficiency in explaining how to set up and access the patient portal, MyMedicalLocker, and provide basic information regarding Care Credit to patients.
• Manage and de-escalate situations when patients become frustrated.
• Maintain the highest degree of confidentiality regarding patient information and follow all confidentiality policies, procedures and regulations required by the clinic and the state of Minnesota.
• Complete record release requests following HIPPA compliance and current guidelines.
• Update/add referring doctor’s demographic information in the electronic record system for sending correspondence.
• Sort incoming faxes and assign them to the appropriate staff or patient accounts.
• Communicate information to other clinic staff in person, through email, and utilizing Microsoft Teams software.
• Attends department and company-wide meetings when scheduled.
• Follow all company policies and procedures while carrying out job responsibilities.
• Perform other duties as assigned.

Qualifications and Skills Required

The qualified candidate will have a high school diploma or GED and one year of job-related experience. Prior experience with medical scheduling in a clinical setting preferred. Must be able to use computer effectively to schedule appointments and document information. Consistent, reliable attendance is essential for success in this role.

Necessary Competencies

• Must possess the ability to work in a fast-paced and dynamic environment
• Must present a friendly, helpful demeanor
• Possess skills to maintain effective working relationships with patients and clinic personnel in order to meet the needs of both parties
• Desire and ability to present a professional image, possess exceptional people skills and maintain a calm demeanor under pressure
• Excellent phone skills
• Possess high attention to detail, the ability to multitask and prioritize
• Strong time management and organizational skills

Work Environment

This position works in shared space with close proximity to other employees. The office area is fast-paced and may be noisy with many distractions.

Physical Demands

Work is performed in an office environment. Requires ability to stand and move around occasionally.

Travel

No travel required

Additional Eligibility Requirements

Must be able to pass a criminal background check

Must complete Tuberculosis screening

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. St. Cloud Ear, Nose and Throat Clinic reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

St. Cloud Ear, Nose & Throat Clinic has made a commitment to diversity and inclusion in its workforce and is an EEO/AA employer.