Medical Receptionist

Under direct supervision, The Medical Receptionist uses basic knowledge and skills obtained through on-the-job training to provide excellent customer service and education in support of PPNCNY’s mission. The Medical Receptionist must demonstrate teamwork, compassion, confidentiality and quality of care to meet PPNCNY’s patients’ needs.

This position is full-time, 40 hours per week with a starting hourly rate of $18.00 per hour. 

ESSENTIAL DUTIES:

1. Performs day-to-day administrative functions and general office duties including but not limited to copying, faxing, answering phones and enters patient data using the Practice Management System and Electronic Health Records.

2. Welcomes and greets patients/visitors to the health center in a positive manner that is helpful and friendly; determines purpose of visit and directs patients/visitors to appropriate person or department(s).

3. Schedules patients according to Policies and Procedures to allow the health center to serve an adequate number of patients as established by the Medical Management Team.

4. Adheres to all health center policies on safety and security; maintains restricted areas by safeguarding keyless entry and computer system passwords in strict confidentiality.

5. Must exercise utmost professionalism to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to health center policies and HIPAA requirements.

6. Maintains patient waiting areas and front-desk areas in a manner that is organized and neat.

7. Verifies method of payment for service and enters insurance information in the computer. Scans a copy of insurance card into the computer. Assigns correct fee categories. Collects payment as appropriate, including past balances.

8. Facilitates enrollment in the Family Planning Benefit Program, Family Planning Extension Program, and Presumptive Eligibility.

9. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.

10. Attends scheduled health center staff meetings and all staff day meetings.

11. Assists in training new employees.

12. Participates in affiliate efforts to achieve revenue cycle goals.