Medical Receptionist

Job Summary:

As a Medical Receptionist at Native Wound Therapy, you will be the first point of contact for our patients, ensuring a warm, welcoming, and efficient experience. As a Tero certified Native Owned Small Business specializing in advanced wound care solutions, we prioritize community-oriented service and access to quality healthcare. Your role will be pivotal in supporting our clinical team and creating an organized environment that promotes patient care.

Key Responsibilities:

• Greet patients and visitors warmly, providing them with information and assistance as needed.
• Manage appointment scheduling, including coordinating with mobile care providers to optimize patient flow.
• Answer phone calls, responding to inquiries and directing calls to the appropriate staff.
• Maintain patient records and ensure that all documentation is accurate and up to date in electronic health records (experience with EMR systems is a MUST!).
• Perform data entry and update insurance information for patients.
• Assist with insurance verification and communicate with billing staff regarding patient accounts.
• Ensure the reception area is clean, organized, and conducive to a positive patient experience.
• Handle correspondence and assist with administrative tasks as needed.
• Comply with HIPAA regulations and maintain patient confidentiality at all times.

• High school diploma or equivalent; additional medical office training or certification is a plus.
• Previous experience as a medical receptionist or in a healthcare administrative role preferred.
• Proficient in using electronic medical records (EMR) systems and Microsoft Office Suite.
• Strong communication skills, both verbal and written.
• Ability to multitask and work effectively in a fast-paced environment.
• Detail-oriented with excellent organizational abilities.
• Strong customer service skills and a compassionate attitude towards patients.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development