Medical Receptionist

City/State:

Cornwall, New York

Department:

Hudson Vista Medical Group

Bargaining Unit:

1199

Work Days:

MON-FRI

Scheduled Hours:

8 AM-4 PM

Scheduled Daily Hours:

7.5 HOURS

Hourly Rate/Range:

$20.44

Sign-On Bonus:

N/A

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Medical Receptionist position welcomes patients into the practice with the utmost customer service standards, professionalism, courtesy, and respect. They work hand in hand with patients, clinicians and other staff helping to ensure that patient and provider needs are met through accurate performance of their duties. They have responsibility to make sure that they screen for insurance eligibility, collect proper co-pays at the time of service, and help to ensure proper coding for services performed by the office staff and providers.

Essential Functions

• Recognizes the importance of patient/staff safety precautions as it relates to their specific department/area of responsibility. Consistently utilizes precautions and follows appropriate procedures to enhance patient/staff safety in their daily operations. Identifies and reports any potentially dangerous situations to their manager which could cause medical error/patient or staff harm. Immediately takes action, where appropriate, to minimize the risk of injury. Where appropriate to staff member’s responsibilities, reports errors, when these occur, to their supervisor and on an occurrence report. Participates, when appropriate, in Root Cause Analyses and/or other efforts to reduce risk of medical error/patient or staff harm.


• Participates in performance/customer service improvement; actively assists in improving performance based on results obtained from customer satisfaction/PI activities. Recognizes systems approach to PI. Where appropriate, participates in Performance Improvement activities including team membership. Identifies processes that need improvement.


• Greets and welcomes patients with excellent customer service


• Accurately obtains and verifies patient demographic and insurance information


• Performs eligibility status checking with insurance.


• Remains current with all changes in insurance processing (awareness of new co-pays, cards, authorization rules, etc.)


• Collects payments and co-payments at time of service; ensures received payments are accurately tracked.


• Schedules appointments for additional care and follow up as ordered by the provider.


• Encourages use of health system’s providers and services, when appropriate.


• Answers telephone in a prompt and courteous manner.


• Performs patient reminder calls, processes patient and office related documents,


• Tracks appointments and services.


• Works collaboratively with other team members to help ensure most efficient practice operations.


• Follows established office policies and procedures.


• Performs other related duties as assigned and requested.

Qualifications

• High School Diploma or equivalent
• Experience in physician office environment strongly preferred
• Ability to read, write, and communicate in English


• Typing and computer experience preferred


• EMR/Practice Management software experience also preferred

Montefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.