Medical Receptionist

Are you the kind of person who can greet a patient with a smile, keep your cool when schedules get hectic, and somehow make multitasking look easy? If so, we’d love to meet you! Our busy women's health clinic is searching for a Medical Receptionist who thrives in a fast-paced environment and understands that the front desk is more than a desk—it's the heart of the patient experience.

About the Role:

This is a full-time opportunity working on-site at our RiverBend Clinic in Springfield, OR. The position has an expectation of 40hrs per week, and we are proud to offer a great benefits package. Our Medical Receptionist recruiting pay range is $18.86 - $22.72.

What will you do:

• Greet and check in patients in a professional and friendly manner.
• Verify patient information and update electronic records as necessary.
• Enroll patients in the patient portal.
• Manage incoming calls, emails, and faxes, directing them to the appropriate departments.
• Schedule, reschedule, and cancel appointments as needed.
• Collect co-pays and balances cash drawer.
• Verify insurance eligibility and benefits as needed.
• Address patient concerns and escalate issues when necessary.
• Create a welcoming atmosphere for patients and visitors.
• Ensure the waiting area and front desk are clean and organized.

What do you need to bring to the role:

• Education/Experience: High School Diploma/GED required and one year of customer service in a professional environment preferred.  Experience in a Lead or Supervisory capacity also preferred.

Competencies that matter to us:

Business Effectiveness: Professional communication and the ability to install confidence from patients.

Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.

Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.

About Women’s Care:

Women’s Care was founded in 1988 and is Lane County’s oldest independent physician group specializing in women’s health. We have six clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health.

Women’s Care is an equal opportunity employer.