Medical Receptionist - Continuous Learning Opportunities

General Responsibilities

This position is essential to the day-to-day operation of the HERS Breast Cancer Foundation, a nonprofit organization that provides post-surgical products and services for breast cancer patients. This role requires extensive contact with patients and visitors as well as healthcare professionals.

Responsibilities include scheduling appointments, processing forms, providing program information to patients, completing sales, data entry, and maintaining detailed records and files. Clear and professional written and verbal communication skills are essential for this position. Medical reception or medical administrative certification is a plus as is familiarity with Medical Practice Management and EHR (Electronic Health Record) systems. Individuals with bilingual/multilingual capabilities are encouraged to apply.

Note that the medical receptionist will work as a team alongside our Breast Care Specialist Support staff member. During particularly busy times, these team members are expected to assist one another with various tasks including but not limited to greeting and checking in patients, completing patient product sales, scheduling, and answering phones.

Skills Required

• Minimum high school graduate or equivalent
• Professional verbal and written communication skills, including professional phone manner
• Exceptional organizational and planning skills; ability to multitask in a busy environment
• Ability to read and comprehend medical terminology
• Experience with Medical Practice Management platforms and patient appointment scheduling skills
• Proficiency in Microsoft Suite, including Outlook, SharePoint, and Excel
• Ability to type a minimum of 40 WPM
• Cash handling, credit card payment processing, and cash drawer reconciliation
• Operate in a collaborative and dynamic team environment

Essential Tasks

• Greet/interact with patients in a courteous, patient, and compassionate manner
• Screen email and voicemail messages, and relay to appropriate staff
• Pre-appointment tasks: complete patient appointment reminder calls and EHR data entry/scanning
• Assist staff with insurance and prescription authorization process; verify patient information
• Ensure that patients complete required forms upon arrival for appointment; obtain/scan patient ID and insurance information and scan into EHR
• Announce patient arrival and, if needed, relay patient questions or concerns to appropriate staff members
• Demonstrate an awareness and sensitivity to patient rights/patient confidentiality
• Prepare and mail appointment reminder cards for patients
• Set appointments for patients following HERS guidelines
• Maintain an organized workspace and reception area; responsible for sanitizing high- touch reception area surfaces
• Meticulous HIPAA compliance regarding patient records and information
• Complete patient product sales and collect copayments
• Track office supplies and notify appropriate staff member when supplies are low