It is the responsibility of the Patient Care Coordinator to WOW patients on their first visit and facilitate patient care through the accurate and efficient collection of patient information and communication with referral sources and therapists. The Patient Care Coordinator creates a welcoming and caring environment that ensures patients will be compliant and view ORS as their physical therapy choice for life. In this position, you will be working onsite at our Business Office to connect virtually with patients at several ORS locations. We strive to provide the same welcoming, caring environment that we would when in direct contact with our patients, but through a virtual platform. You will work as part of a team and truly make a difference for many patients.

Specific duties include (but are not limited to):

• Maintain a positive ORS team attitude!
• Greet patients with a smile in a pleasant and welcoming manner, using names and making appropriate eye contact through our virtual platform.
• Answer phones in a timely and friendly manner, routing calls appropriately.
• Maintain the privacy of our patients and their treatment while at work and outside of work, following HIPAA guidelines. Ensure that patient information is not easily seen or heard by other patients and visitors.
• Input patient demographic and insurance information into the system accurately and efficiently to facilitate treatment and billing.
• Check in patients within Raintree.
• Schedule functional tests in an accurate and timely manner.
• Schedule out all prescribed patient visits at the initial evaluation whenever possible as well as upon the receipt of a prescription extension. Always verify that there is a valid prescription/plan of care and authorization (if needed) when scheduling patients. Understand whether a prescription, plan of care and/or authorization is needed.
• Attempt to balance therapist schedules both individually and with regard to entire clinical staff to maximize efficient and organized treatment and maintain compliance.
• Communicate with therapists and PAS (Patient Account Services) department to ensure there are no disruptions in patient treatment.
• Explain verification of benefits forms to patients and direct patients with billing questions to the Patient Accounts Services (PAS) Department.
• Maximize capture of visits by contacting and rescheduling patients who have missed appointments and keeping a waiting list. The goal is to maximize patient compliance and assist in positive treatment outcomes.
• Collect all copays, coinsurances, and deductible monies from patients at each visit per the guidelines provided by the insurance verification specialists.
• Accurately record all payments collected, balance to the DCS and prepare deposits on a daily basis.
• Review task lists and communicate with referral sources regarding plans of care (POCs) and re-evaluations that have not been returned in order to facilitate continued care of patients. Communicate with therapists regarding needs for progress notes and discharges.
• Assist patients in scanning all documents necessary for patient care such as referral, insurance card, drivers license, etc.
• Other duties as assigned.

Essential Job Functions

• Ability to listen and follow verbal direction.
• Ability to communicate with patients, coworkers, and referral sources in both verbal and written form.
• Ability to accurately and efficiently input patient information into computer system.
• Ability to manage several tasks at the same time.

Physical Requirements

• Sit up to 6 hours continuously.
• Frequent (33-66% of the day) data entry.
• Occasional (1-33% of the day) standing and walking.

Important Skills

• Strong attention to detail
• Advanced organizational skills
• Strong written and verbal communication skills.
• Ability to think practically and critically.
• Ability to multi-task.
• A passion for Orthopaedic Rehab Specialists and the patients we care for.
• Ability to manage difficult or demanding patients efficiently.