Medical Records and Support Assistant

The Medical Records and Support Assistant(s) provide administrative and technical support for medical record management functions. This position is staffed by personnel classified under the Department of Labor (DOL) Occupational Code 12190 – Medical Record Technician.

The role supports the organization’s health information management activities by ensuring the accurate processing, maintenance, protection, and organization of medical records in compliance with applicable regulatory and organizational standards.

Key Responsibilities

• Maintain, organize, and manage medical records in electronic and/or paper-based systems
• Review medical documentation for completeness, accuracy, and proper authorization
• Enter, update, and verify patient information in health information systems
• Retrieve and distribute medical records in accordance with privacy and security regulations
• Assist with scanning, indexing, and archiving medical documentation
• Support release of information processes in compliance with HIPAA and applicable policies
• Track and log record requests, ensuring timely fulfillment
• Maintain confidentiality of protected health information (PHI)
• Provide administrative support to clinical and case management staff as needed
• Assist with audits, reporting requirements, and quality assurance activities

• High school diploma or equivalent
• At least one (1) year of experience in medical records, health information management, or related administrative support (preferred but not required)
• Personnel classified under DOL Code 12190 – Medical Record Technician
• Basic knowledge of medical terminology and health record systems
• Proficiency in data entry and standard office software applications
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development