Medical Records Clerk

Reports To: Front Office Coordinator

Employee Status: Non-Exempt (Regarding Overtime)

Position Summary: Under general supervision, but in line with established PC&HC policies and procedures, provide customer service and release of information. Scan and distributes data. Perform basic clerical skills during the course of a business day.

Essential Functions

• Represent PC&HC to the patients in a courteous and professional manner.
• Provide prompt, efficient and accurate patient and customer service.
• Release patient health information by phone, fax or mail in a timely and thorough manner, including all copies of letters, dictation, labs, and x-rays requested.
• Print records for phone requests, or walk-in requests in an accurate and timely fashion according to clinic guidelines.
• Greet, assist, and direct patients appropriately.
• Update and correct patient account information in the computer system during each visit.
• Ensure new and updated documentation is filed in the medical record.
• Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
• Treat all patient information confidentially and in accordance with established guidelines.

Marginal Functions

• Serve as back up Patient Services Representative as directed.
• Perform all other duties as required or assigned.

Requirements

• Must be 18 years of age or older.
• Must have a High School diploma or GED.
• One year of previous medical office experience.
• Must have strong computer skills with ability to multi task.
• Must follow all HIPAA and OSHA requirements.
• Must be able to operate or have ability to be trained to operate office equipment.
• Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.

This document is intended to describe the general nature and level of work performed. It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.