Medical Records Coordinator/Receptionist

Description

MISSION, VISION, & VALUES

Our MISSION…to bring out the courage in others.

Our VISION…to be recognized as the market leader in operating provider-led, clinically-integrated networks of high quality, value-oriented services across the healthcare spectrum.

Our VALUES...Trust, Integrity, Teaching, Collaboration, Transparency, Innovation, Discipline.

JOB SUMMARY

The Medical Records Coordinator is responsible for accurately maintaining and organizing all patient-related data in medical records. This role ensures compliance with regulatory standards and supports the business office in billing and quality assurance activities.

QUALIFICATIONS

• Education: High School Diploma or GED 
• Knowledge of business office procedures, including basic accounting. 
• Proficiency in operating computers and basic office equipment. 
• Ability to operate a multi-line telephone system. 
• Strong telephone communication skills, with a pleasant and helpful demeanor. 
• Ability to read, understand, and follow oral and written instructions. 
• Strong organizational skills and attention to detail. 
• Ability to establish and maintain effective working relationships with patients, employees, and the public. 

Requirements

RESPONSIBILITIES

• Ensure all patient-related data is accurately filed in patient medical records. 
• Send, receive, and verify signatures on all orders, plans of care, and face-to-face forms. 
• Maintain accuracy in medical record filing within patient charts. 
• Manage billing for the Personal Care program, including invoice submission to LTC insurance companies. 
• Participate and assist in quality assurance meetings to ensure program compliance. 
• Report clerical team error rates related to order submission delays to the Reimbursement Manager. 
• Verify required data weekly before episodic billing. 
• Assist with special projects within the Reimbursement department. 
• Participate in educational activities and attend monthly staff meetings. 
• Conduct self in accordance with the employee manual and adhere to HIPAA guidelines. 

WORKING ENVIRONMENT

Works in a normal office environment; occasional overtime may be required, and hours may vary based on business needs.

JOB RELATIONSHIPS

Reports to: Business Office Manager

RISK EXPOSURE

Low to moderate, associated with office duties and handling sensitive data.

LIFTING REQUIREMENTS

This role requires sitting and standing associated with a standard office environment. Occasional lifting of up to 20 pounds may be required for handling files, office supplies, and other materials as necessary.

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