Medical Records Liaison

The Medical Records Liaison is a full-time role within the Personal Injury department, responsible for managing the intake, follow-up, and preparation of medical records for litigation. This position plays a significant role in ensuring timely record retrieval, proper documentation, and smooth communication between AVA Law Group, medical providers, clients, and our sister company, Reciprocity Industries. This role offers a mix of administrative precision, client interaction, and project coordination.

Key Responsibilities:

• Request medical records from healthcare providers for personal injury cases.
• Follow up with providers to ensure timely delivery and resolve delays.
• Track and manage outstanding medical record requests through dashboards.
• Coordinate with clients to obtain and update HIPAA forms.
• Receive, organize, and upload records to the firm’s case management system.
• Coordinate payment of record fees with the CFO.
• Bates stamp and label incoming records for legal use.
• Assist with drafting medical chronologies (med chrons) and timelines.
• Function as liaison between AVA Law Group and Reciprocity Industries for mass tort tracking.
• Monitor and report on dashboards and updates.
• Always maintain confidentiality and professionalism.

Please Note: This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis to meet organizational needs.

**All offers are contingent on a background check**

• Prior experience in legal, medical, or administrative record management preferred.
• Strong follow-up and time management skills.
• Understanding of HIPAA compliance and privacy practices.
• Attention to detail and ability to manage high-volume tasks.
• Clear and professional communication with clients and outside providers.
• Familiarity with legal software systems and digital document tools a plus.

Schedule & Compensation:

• Full-time, Monday through Friday.
• Hourly rate based on experience.
• Eligible for company benefits.