Medical Records Rep II - TGH Imaging Medical Records, Carrollwood

·         Prepare records for patient pickup or delivery to physician offices

·         Respond to incoming calls and medical record requests

·         Responsible for training and guiding medical records level 1 team members.

·         Provides clear communication to patients contributing to a compassionate, comfortable and high-quality patient experience.

·         Perform other assigned duties related to medical records management

·         Retrieve, organize, and maintain radiology records, images, and related documentation within electronic systems (e.g., PACS, EMR)

·         Coordinate with facilitator on addendum requests.

·         Coordinate with radiologists, technologists, front‑office staff, and external facilities to obtain prior imaging or documentation as needed

·         Follow safety, privacy, and HIPAA regulations, maintaining confidentiality and ensuring proper patient identification and workflow practices.