Medical Records Specialist

Positions Overview:

The Medical Records Specialist (MRS) reports to both the Department Manager and the Site Director. The MRS will enhance the effectiveness of the department by providing superior service in requesting medical records.

Essential Responsibilities:

· Requests medical records and bills from doctors’ offices, hospitals, urgent cares, etc.

· Exhibits exceptional phone presence while making designated outbound calls daily for records retrieval.

· Manages incoming/out-going phone calls in a professional and courteous manner.

· Maintains accurate reports of records request and follows up on request status

· Represents attorney(s) by communicating and obtaining information, following up on delegated assignments, and knowing when to act and when to refer matters to the attorney(s)

· Maintains client confidence by keeping client/attorney information confidential

· Enhances the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position

· Performs other duties as required.

Qualifications:

· High School diploma or equivalent

· Strong computer skills, with experience in Microsoft Office

· Strong clerical and organizational skills, with attention to detail

· Strong written and oral communication skills, excellent phone etiquette

· Strong Customer Service

· Ability to work independently with minimal supervision

· Familiarity with medical records terminology preferred

· Must be energetic, well organized, and have the ability to multi-task

Schedule

• Monday – Friday
• 8:30am - 5:00pm
• After the training period, 1 work-from-home day can be scheduled

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Plan with Profit Sharing
• Flexible Spending Account
• Health Savings Account
• Paid Time Off
• Paid Holidays
• Basic Life Insurance
• Long Term Life Insurance

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role, however the employee may at times be required to sit; stand; walk; use hands to handle or feel; and reach with hands and arms. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

AAP/EEO Statement

Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.