Medical Records Specialist

The Medical Records Specialist will be responsible for following up with medical facilities regarding outstanding medical record requests and submitting obtained medical records to the Social Security Administration (SSA). This role requires strong English communication skills, confidence communicating with medical facilities, strong attention to detail, and the ability to work efficiently with technology and digital records.

The ideal candidate is organized, persistent, comfortable making frequent phone calls, and able to manage sensitive information while maintaining accuracy and confidentiality.

Key Responsibilities

• Contact medical facilities by phone to follow up on outstanding medical record requests.
  

• Communicate professionally with hospitals, clinics, medical offices, and other healthcare facilities.
  

• Track the status of medical record requests and follow up as needed.
  

• Obtain and review medical records for completeness and accuracy.
  

• Submit medical records and related documentation to the Social Security Administration (SSA) according to established procedures.
  

• Maintain accurate records of requests, follow-ups, responses, and submissions.
  

• Update internal systems and databases with relevant case and medical-record information.
  

• Identify missing, incomplete, or delayed records and take appropriate follow-up action.
  

• Handle sensitive and confidential medical information in accordance with company policies and applicable privacy requirements.
  

• Manage multiple requests and cases while meeting established deadlines and productivity expectations.
  

• Communicate issues, delays, or unusual situations to the appropriate team member or supervisor.
  

• Perform other administrative and records-related duties as assigned.
  

Core Competencies

• English Communication
  

• Attention to Detail
  

• Follow-Up & Persistence
  

• Organization & Time Management
  

• Technical Adaptability
  

• Professional Communication
  

• Confidentiality & Discretion
  

• Problem Solving
  

• Accuracy & Documentation
  

What We’re Looking For

The successful candidate will be someone who is comfortable picking up the phone, communicating professionally with U.S. medical facilities, and consistently following up until the requested records are obtained. They should be technically capable, highly organized, and able to work with sensitive information without sacrificing speed or accuracy.

Strong English and technical proficiency are mandatory for this position.

Requirements

Required Qualifications

Preferred Qualifications

Technical Skills

Benefits

Why Join Black Birch Technology Group?