Medical Respite Coordinator - Growth-Minded Organization

Job Title: Medical Respite Coordinator

Job Number:

Unit: Medical Respite

Date Originated: 6.9.23

Work Location: Detroit Health Housing Center

Revision Date:

Reports to: Manager of Health Services

EEOC Category

Reporting Unit:

Worker’s Comp Code

☒Full-time

☒Part-time

☐On-Call

☐Exempt

☒Non-exempt

Overview of Key Duties and Responsibilities:

The Medical Respite Program allows individuals who are experiencing homelessness a safe place to rest and recuperate from a medical condition. While participants focus on improving their health, they can also work on addressing other needs such as Social Determinants of Health, including housing. The Medical Respite Coordinator is responsible for overseeing the clients admitted to the NSO Medical Respite Program and assisting with care coordination activities following discharge from the hospital, as well as the Medical Respite site. This position will help clients navigate the healthcare delivery system, while working to address barriers to permanent housing. Collaboration with other professional disciplines is required to ensure effective and efficient client care delivery and the achievement of desired client outcomes.

Essential Job Duties

• Coordination of all medical and social services following the clients discharge from the hospital and the medical respite site

• Assist with coordination of all onsite telehealth appointments for mental and physical health services

• Coordinate of all medication deliveries from local hospitals and pharmacies

• Identify and refer clients to local community resources

• Provide coordination of food services provided to patients

• Assist with patients transition to next housing location.

• Participate in daily interdisciplinary care team meetings.

• Communicates respectfully and professionally, with all members of the care team, to provide patient-centered care
• Act as a patient advocate and liaison between the patient/family and community service agencies.
• Supports organizational initiatives to promote and maintain a strong positive workplace culture.
• Respects patient confidentiality at all times and treats patients with courtesy and respect.

• Performs other duties as assigned by supervisor, contractual obligations and/or program description.

Education, Licensure and Experience Requirements:

Education:

HS Diploma

60 Hours of College credit hours (Preferred)

Minimum Required Experience:

Experience working with underserved population

Experience with identifying, accessing and referring to local community resources

Additional Requirements

Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)

Ability to learn additional software

Proficiency in general office equipment (PC, printer/fax/copier, telephony system)

Experience with electronic health records and scheduling systems

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Additional Professional Skills:

• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Works effectively with others to accomplish goals/resolve problems.
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.
• Maintains good operating environment by attending work on time as scheduled.
• Professionally represents NSO and promotes NSO mission and vision statements.
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to
• achieve results
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in
• program services.
• Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within
• and outside NSO.
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride, and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals.
• Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.

Driving/Travel Requirements

☐ Will drive NSO Vehicle

☒ Must have access to reliable private transportation

☐ Must maintain valid MI driver’s license/State ID

☐ Must maintain automotive insurance

☒ Must be able to visit locations while working for NSO

☒ Will be expected to travel on NSO time

Annual Training

☒ CPR and First Aid training will be provided upon hire

☒ Non-Violent Intervention training is required for this position

☒ Additional Trainings will be required

Supervisory Responsibilities:

☒ None

☐ Oversees:

Working Conditions and Necessary Capabilities

• Works in an outreach capacity; uses a computer, telephone and other office equipment as needed, to perform duties. Work location can be in an office-style setting, or at a consumer’s residence or place or respite
• The noise level in the work environment is variable, due to frequent contact with consumers.
• Bends, stoops, and reaches to file, search for, and retrieve records and documents.
  Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing, and filing.
• Seeing/vision, talking/speaking and listening/hearing are continuously required.
• Frequently required to stand during working hours.
• Frequently required to sit, walk, or drive.
• Operates an automobile while performing assigned job duties.