Medical Scheduler

Essential Duties and Responsibilities: (including but not limited to the following)

• Channels all incoming calls, routes calls to appropriate department and/or person. Announces calls to physicians and executive staff.


• Takes messages and processes them accordingly.


• Knows physicians and staff schedules for all offices.


• Has general information regarding insurance, schedule, procedures, and services provided by the Group.


• Keeps log of physician telephone numbers, cell phones and pager numbers.


• Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.


• Handles emergencies according to specified procedure.


• Turns over calls to the answering service as per instructed.


• Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.


• Confirms physicians' daily appointments, checking information and updating when possible.


• Maintains information and confidentiality.


• Performs related work as required.

Performance Requirements:

• Adheres to all Medical Group's policies and procedures including OSHA and HIPAA guidelines.


• Knowledge of business office procedures.


• Knowledge of Call Manager software and communication procedures.


• Skill in operating a communications system.


• Ability to read, understand and follow oral and written instructions.


• Ability to speak clearly and concisely with a pleasant telephone voice.


• Ability to handle stressful situations.


• Ability to establish and maintain effective working relationships with patients, physicians, staff and the public.

Typical Physical Demands:

• Work requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.


• Requires the use of office equipment, such as computer terminals, telephones and copiers.

Typical Working Conditions:

• Work is performed in reception area.


• Involves frequent contact with patients, physicians, and staff.


• Work may be stressful at times, interaction with others is constant and interruptive


• Contact involves dealing with sick people.

Qualifications:

• Superior customer service skills


• PC proficiency with Microsoft Office and Outlook


• Self-starter with the ability to work independently

Education:

• High School diploma or equivalent/GED