Medical Services Manager (LPN/RN)

About High Country Behavioral Health (HCBH)

High Country Behavioral Health is dedicated to delivering high-quality, patient-centered care to our communities. We pride ourselves on fostering a culture of professionalism, collaboration, and continuous improvement for both our staff and the individuals we serve.

Position Overview

Are you a nurse who loves both clinical care and leadership? We are seeking a Medical Service Manager to lead our medical department. Under the direction of the Administrative Director, this is a dual-function leadership role. You will be responsible for the daily operational excellence of the medical department while providing direct clinical support to our Mental Health Providers (APRNs/PMHNPs).

The ideal candidate is a proactive problem-solver who balances administrative oversight with a "hands-on" approach to patient care and community engagement.

Key Responsibilities

1. Operations & Practice Leadership

• Clinic Oversight: Lead day-to-day operations to ensure efficient workflows, documentation accuracy, and a superior patient experience.


• Personnel Management: Supervise, coach, and evaluate the medical support team (MAs and admin). Lead hiring, onboarding, and culture-building efforts.


• Fiscal & Strategic Support: Support budgeting, monitor productivity, manage medical supplies, and oversee vendor relationships (labs, pharmacies).


• Compliance: Ensure strict adherence to HIPAA, infection control, and healthcare laws.

2. Clinical Support & Provider Assistance (Hybrid Role)

• Direct Provider Support: Act as the primary clinical lead for APRNs/PMHNPs. Perform "hands-on" duties including rooming, vitals, and patient check-outs.


• Psychiatric Nursing: Administer medications/treatments, conduct patient assessments, and assist with behavioral health interventions and de-escalation.


• Multidisciplinary Collaboration: Partner with therapists, peer supports, and psychiatrists to coordinate and adjust individualized care plans.

3. Community & Patient Advocacy

• Serve as the primary liaison for families and community partners to strengthen referral networks.


• Lead "service recovery" efforts by resolving patient concerns with professionalism and empathy.

Candidate Qualifications

• Licensure: Current, unencumbered Idaho LPN or RN license (Required).


• Experience: Minimum 3 years of clinical experience (outpatient, primary care, or behavioral health preferred).


• Leadership: Prior supervisory experience in a healthcare setting is strongly preferred.


• Technical Proficiency: Strong skills in Electronic Medical Records (EMR) and Microsoft Office Suite.


• Clinical Knowledge: Deep understanding of medications, specifically psychotropic drugs and their effects on psychiatric patients.


• Regulatory Knowledge: Familiarity with state/federal regulations governing medical billing, financial recordkeeping, and HIPAA.

Physical & Mental Requirements

• Resilience in navigating a fast-paced environment and competing priorities.


• Ability to remain calm and professional during high-stress or crisis situations.


• Ability to provide physical support (room turnover, assisting patients with daily tasks).

Why Join HCBH?

• Meaningful Impact: Play a pivotal role in community mental health.


• Professional Growth: Direct path to leadership within a growing organization.


• Supportive Culture: Work within a multidisciplinary team that values your clinical expertise and your leadership voice.