Medical Staff Coordinator - Family Medicine Westside

The Medical Staff Coordinator greets and registers incoming patients in the practice management system and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner. The Medical Staff Coordinator may also be responsible for processing and following up on the referrals that are generated by the providers.

 

• Greets visitors or patients and directs them as appropriate using the Values of Baptist Health Care.


• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.


• Verifies health insurance eligibility and understands copays, co-insurance and deductibles.


• Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.


• Reconciles daily charges and payments with high degree of accuracy.


• Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.


• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.


• Operates a variety of office equipment effectively.


• Responsible for smooth coordination and documentation of patient referral information, if applicable.


• Works closely with Baptist Medical Group Representatives, all medical facilities, insurance companies, patients and family members.


• Responsible for being the initial point of contact for front office staff for practice operational functions. Functions as the practice's point of contact in the absence of the practice leader or manager.


• May initiate requests for authorization of patient services, verifies benefits, data enters/documents authorizations, and communicates status of authorizations to medical staff.


• May schedule referral appointments for tests, procedures, and follow-up.


• May be required to function as the practice's point of contact in the absence of the practice leader or manager.

Minimum Education

 

• High School Diploma or Equivalent Required

Minimum Work Experience

 

• 1-3 years Customer service or health care related experience Required

Required Skills, Knowledge and Abilities

 

• Must have good communication skills verbally and written.


• Skill in organizing work, making assignments, and achieving goals and objectives.


• Ability to prioritize work.


• Knowledge of computer-based data management programs.


• Be able to make recommendations and handle complaints and requests in a professional and calm manner.


• Ability to provide excellent customer service.