Medical Technician

Description

Athena Care is currently seeking a Medical Technician for our Nashville clinic with a schedule of Monday-Friday 9:30AM-6PM. This position will primarily support provider phone lines (patient inquiries and pharmacy authorizations) and serve as a back up for patient care.

The Medical Technician provides phone line support for patient inquiries and pharmacy authorizations) along with patient observation and care for patients undergoing interventional psychiatry treatments in accordance with provider-established guidelines and protocols.

• Monitors messages, call lines, and faxes for patient inquiries, delegating information appropriately to medical providers for guidance and providing requested information to patient pharmacies.
• Responds to patient communications quickly and efficiently.
• Appropriately engages with and supports patients based on therapeutic best practices.
• Appropriately and accurately documents in Electronic Medical Record (EMR).
• As needed, schedules patient appointments.
• Identifies and resolves work problems to ensure quality patient service.
• Assists with interventional treatments as directed and in accordance with policy and procedure
• Orders and maintains inventory of controlled substances in compliance with DEA and FDA guidelines.
• Effectively and accurately performs laboratory procedures including completion of drug screens, venipuncture draw, vital signs, and/or other specialty tests.
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc).
• Communicates effectively within the organization providing regular updates to providers, supervisors and peers about current and completed tasks.
• Provides coverage for other work areas when needed
• Other duties as assigned

Requirements

Job Requirements & Qualifications:

Education/Experience:

• High school diploma or equivalent required.
• 2 years or more previous healthcare experience required, preferably in a medical clinic setting.
• Prior phlebotomy experience required.

Licenses/Certifications:

• Current Medical Assistant or phlebotomy certification preferred.
• Current Basic Life Support (BLS) certification preferred.

Knowledge, Skills, & Abilities:

• Knowledge of medications, standard medical procedures, and HIPAA compliance.
• Proficiency with Microsoft Office programs (specifically Outlook, Teams, and Excel) and Electronic Medical Records (EMR)
• Verbal communication
• Listening
• Data entry skills
• People skills
• Informing
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

• This role requires frequent reaching, pulling, pushing, or carrying up to 10 lbs, and occasional reaching, pulling, pushing, or carrying up to 50 lbs.
• This role requires the use of common medical equipment (for example, stethoscope, needles) in the provision of patient care.
• This role requires routine use of phone systems, video monitoring, and walking/standing/sitting to monitor patients.