Medical Technician (Medical Assistant)

Athena Care is currently seeking a Medical Technician for our Franklin clinic with a schedule of Monday | Wednesday | Friday 9AM - 6PM, and Tuesday | Thursday 10AM - 7PM.

The Medical Technician will provide front desk support and serve as a back-up for patient needs related to labs, vitals, and phone calls.

• Greets incoming patients, and assists with check in process
• As needed, answers calls or other contact forms from patients; engages professionally and courteously with contact
• Provides superior customer services to all individuals and agencies involved through any and all modes of contact as needed
• Assists with interventional treatments as directed and in accordance with policy and procedure
• Orders and maintains inventory of controlled substances in compliance with DEA and FDA guidelines.
• Effectively and accurately performs laboratory procedures including completion of drug screens, venipuncture draw, vital signs, and/or other specialty tests.
• Monitors messages, call lines, and faxes for patient inquiries, delegating information appropriately to medical providers for guidance and providing requested information to patient pharmacies.
• Appropriately engages with and supports patients based on therapeutic best practices.
• Appropriately and accurately documents in Electronic Medical Record (EMR).
• Follows scheduling procedure and ensures completion of intake process, providing support to both clients and providers as needed
• Ensures compliance with all policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, HIPAA, Department of Mental Health and Substance Abuse Services, etc).
• Other duties as assigned

Job Requirements & Qualifications:

Education/Experience:

• High school diploma or equivalent required.
• Prior healthcare experience preferred.
• Prior phlebotomy experience required.

Licenses/Certifications:

• Current Medical Assistant or phlebotomy certification preferred.
• Current Basic Life Support (BLS) certification preferred.

Knowledge, Skills, & Abilities:

• Knowledge of medications, standard medical procedures, and HIPAA compliance.
• Proficiency with Microsoft Office programs (specifically Outlook, Teams, and Excel) and Electronic Medical Records (EMR)
• Verbal communication
• Listening
• Data entry skills
• People skills
• Informing
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Physical Requirements

• This role requires frequent reaching, pulling, pushing, or carrying up to 10 lbs, and occasional reaching, pulling, pushing, or carrying up to 50 lbs.
• This role requires the use of common medical equipment (for example, stethoscope, needles) in the provision of patient care.
• This role requires routine use of phone systems, video monitoring, and walking/standing/sitting to monitor patients.