Medicare Support Specialist

Job Summary

This is a unique and exciting role for those looking to grow professionally and who enjoy working in a fast-paced, high-energy business environment. The Medicare Support Specialist acts as the liaison between the insurance agent, carrier partner, and client. This role provides customer service to agents including answering questions and resolving matters related to enrollments, licensing, and commissions. The ideal candidate will be able to cultivate long-term relationships and work effectively to support insurance agents and ensure their success.

Job Description

Job Specific Duties

• Efficiently manage the submission of all Medicare enrollments, including Medicare Advantage, Medicare Supplements, and PDP.

• Process enrollments electronically or by fax to the appropriate carrier in a timely manner.

• Reconcile outstanding pending case requirements and requests for additional information while communicating regularly with agents.

• Deliver quality customer service to agents by researching and responding to all internal and external inquiries efficiently and timely.

• Work closely with carrier partners to resolve any issues on the agents behalf, including commissions, appointment status, and enrollment issues.

• Continually seek to identify process improvement opportunities.

• Enter appropriate information in the CRM system for documentation and follow-up.

• Perform all other duties as assigned by manager, including administrative and/or marketing support.

Qualifications

Minimum Job Requirements

• Ability to collaborate and work effectively with others.

• Positive can do attitude.

• Excellent phone skills with the ability to adapt to different agent personalities.

• Great time management, strong attention to detail, and results oriented.

• Strong Microsoft Office experience (Excel, PowerPoint, Word, Outlook).

• Knowledge of and adherence to HIPAA regulations. Compliance with Insurance Department regulations and internal E&O procedures.

• 2+ years previous experience as a Support Specialist in a multi-carrier environment or equivalent office experience.

• Medicare and Health Insurance industry experience.