Medication for Opioid Use Disorder (MOUD) Case Manager

Description

High Country Community Health (HCCH) is a federally funded Community and Migrant

Health Center with medical locations in Watauga, Avery, Burke, and Surry Counties. The

mission of HCCH is to provide comprehensive and culturally sensitive primary health care

services that may include dental, mental and substance abuse services to the medically under-

served population of Watauga, Avery, Burke, and Surry Counties and the surrounding rural

communities.

Job Summary and Responsibilities

This position will primarily serve as the case manager for the Medication for Opioid Use

Disorder (MOUD) program to assist patients working with opioid addiction. The case manager

will provide support and assistance to the patients based on patient needs assessments and

recommendations from the MOUD treatment team. In addition, this position will support the

behavioral health team, as needed.

Responsibilities include:

-Completing initial telephone screening with patients interested in the MOUD program

and coordinate referrals from outside agencies.

-Screening intake paperwork and connecting patients to in-house and community

resources

-Providing case management support based on identified needs including assisting with

referral(s) for outside treatment.

-Educating patients and clinicians about barriers to health (including BH) improvement/

community resources/insurance benefits/others to assist with informed decision making,

discussing the patient’s care plan with the client/family/professionals, as needed.

-Facilitating completion of paperwork for admission including ROIs, treatment

agreements, and yearly updates of program paperwork.

-Facilitating bottle recalls and following HCCH procedures for documentation in the

patient’s medical chart.

-Coordinating follow-up and delivery of buprenorphine injectable medications to the

clinic.

-Maintaining electronic records through the EMR to track MOUD patient panel.

-Completing prior authorizations as needed for the MOUD patients and patients seen by

the Behavioral Health program.

-Assisting with scheduling MOUD and BH patients as needed.

-Attending daily MOUD huddle.

-Keeping track of inventory and restocking supplies as needed.

Supervisory Relationship:

Reports to: MOUD Program Coordinator

Requirements

Requirements/Skills/Experience

-Ability to effectively communicate with a diverse population including patients,

coworkers, and community stakeholders.

-MOUD, Social Work, Nursing, or Peer Support experience.

-Experience working in the field of substance use treatment.

-Ability to interview patients with tact and cultural sensitivity in order to obtain necessary

information to make appropriate referrals and follow-up.

-Ability to learn and utilize all relevant features of the Electronic Health Record in

documentation of clinical work.

-Excellent time management and organizational skills

-Intermediate to advanced computer and spreadsheet skills, ability to learn and use

electronic medical record systems

-Self-motivated and self-guided

Qualifications:

Graduated from an accredited college or university with an appropriate degree relevant to the

role. A minimum of two years’ experience in primary care, behavioral health, or substance use

treatment setting is preferred. Valid NC driver’s license and good driving record. Demonstrated

ability to collaborate effectively in a team setting. Previous experience in a medical setting is

preferred.

Training/Requirements: provided by HCCH upon acceptance of position

Patient Centered Medical Home Orientation

HIPAA Compliance

OSHA

Overview of Motivational Interviewing and SBIRT model

New Employee Orientation

Annual training reviews

Trauma Informed Care

Cultural Sensitivity

Quality Improvement

Other trainings as needed to meet the needs of the organization

Travel Requirements

Between sites as needed.

Work Hours

Full-time: 32-40 hours per week