Medication Therapy Management Coordinator

Medication Therapy Management Coordinator

Allen Hospital-Waterloo, Iowa

Full-time: Monday-Friday

7am-3:30pm

The Medication Therapy Management (MTM) Coordinator partners with our Medication Therapy Management (MTM) pharmacists to ensure the department runs smoothly and can care for as many patients as possible. They will provide both direct patient contact, such as outreach and scheduling, as well as behind-the-scenes support for billing, prior authorizations, and population health metrics.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

• Process referrals to the MTM team in utilizing Epic and schedule as needed.
• Responsible for identifying care gaps for patients, proactively outreach patients to schedule appointments on behalf of the MTM pharmacists and team
• Greet patients and check them in for face-to-face appointments as needed
• Provide phone support, including accurate messaging and spelling, screening, scheduling appointments, and directing callers to appropriate team members or clinics as needed.
• Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
• Follow-up with patients between visits to collect, document, and communicate accurate information including medication list changes, blood sugars, and other patient-specific information.
• Under supervision of the pharmacist, help complete paperwork such as prior authorizations or copay assistance programs to help patients access affordable medications.
• Review charts to ensure MTM billing requirements are met
• Collaborate with payors to ensure good communication on share goals such as HEDIS metrics.
• Triage patient lists generated from payors or UPH stakeholders to assign to the appropriate pharmacist
• Assist with data collection for internal projects

• High school diploma
• 1 year of healthcare experience
• Certified Pharmacy Technician
• Must possess excellent communication skills.   Must read, write, and speak fluent English.
• Must be able to interpret scientific data in a logical and coherent manner.   
• Must be able to logically solve problems 
• Must be able to follow detailed written and verbal instructions 
• Must direct and manage others 
• Must be able to work well with others. 
• Critical thinking skills using independent judgement in making decisions