Medications Coordinator/Clinical Triage - (Bilingual, Spanish/English)

Georgia Spine & Orthopaedics is a Comprehensive Spine and orthopedics care provider in GA. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Dalton, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.

We are growing and seeking a full-time Medications Coordinator/Clinical Triage for your Roswell, GA office. 

The role of the Medications Coordinator/Clinical Triage is to assist in coordinating and dispensing medications, as well as supporting clinical requests from patients or providers.

Medications Coordinator/Clinical Triage reports directly to the Pharmacy Operations Manager 

General Duties and Responsibilities:

• ·Ensure patient information remains private according to HIPAA regulations.
• Responsible for ensuring proper and accurate consent forms. 
• Responsible for coordinating telemedicine requests for medications.
• Co-manages department emails.
• Communicate with patients by asking probing questions to patients to ensure requests are accurately presented to providers.
• Interprets medication orders.
• Communicate with providers to follow up on medication requests when necessary.
• Dispenses as appropriate.
• Performs proper inventory management tasks in clinics and other locations when called upon.
• Helps with medication efficiency in clinics when called upon.
• Coordinates medication orders of patient medication.
• Cross-trained to perform clinical tasks as called upon.
• Triages incoming faxes to appropriate personnel.
• Creates clinical forms as requested, which include but are not limited to medical clearance forms and FMLA forms.
• Coordinates scheduling patient visits with schedulers when necessary.
• Educating team members on processes even outside of the medications department.
• Assists the Pharmacy Operations Manager/Clinical Triage in planning for growth.
• Duties as otherwise assigned by Supervisor.

 Requirements:

•  Excellent verbal and written communication skills.
• Excellent interpersonal communication skills, especially on the phone.
• Excellent phone etiquette even when dealing with frustrated individuals.
• Preferably fluent in Spanish and English.
• Pharmacy Technician registration preferred.
• Attention to detail in a fast-paced environment.
• Excellent multi-tasking and time management skills.
• Ability to manage multiple incoming streams of communication and keep requests organized.
• Being able to manage work email in addition to the above responsibilities.
• Critical thinking.
• Ability to prioritize tasks.

Benefits and Perks

• Excellent benefits package including medical, dental, vision, and multiple add-ons available.
• Paid time off
• Paid holidays
• Various areas and opportunities for advancement
• Mileage reimbursement and travel stipends are available