Salary :
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Salary Range: $70K - 80K + up to $4k annual bonus for top performance.
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and full access to the on-site wellness center. Other incredible benefits HERE.
Location: Downtown Chicago, IL. We will share location details as soon as we can!
Work Hours: Monday-Friday, 9:00am - 6:00 pm, however you will be required to flex your schedule into the later evening or weekends as needed for events and bookings.
Reports to: Meetings and Events Manager on-site
Your Mission:
Your mission is to own the details, logistics, and documentation that power successful meetings and events. You’ll plan and execute event logistics end to end, deliver a high touch, hospitality driven experience for tenants and guests, and ensure every event is well prepared, well run, and well reset. Through strong organization and on site execution, you support seamless delivery across meetings, tenant events, and community programming.
You’ll Know You’re Successful if:
After your time in this role, meetings and events consistently ran smoothly with clear run of show, clean handoffs, and strong tenant satisfaction. You were trusted as a reliable on site lead who anticipated needs, solved problems calmly, and ensured spaces were always event ready. You left behind clear documentation, repeatable processes, and a reputation for execution excellence.
Outcomes You’ll Deliver:
- Event Logistics & Run of Show: Own logistics planning for assigned bookings, including timelines, room setups, service flow, and run-of-show documentation across meetings, tenant events, and community programming. Support booking intake, respond to inquiries, and ensure documentation is captured from request through execution.
- Vendor Coordination & Documentation: Coordinate vendors by confirming scope, timing, and requirements. Collect and maintain required permits, COIs, and documentation in alignment with building standards.
- Execution and Tenant Relationship Building: Serve as the on-site lead for assigned events, supporting setup, execution, and issue resolution. Maintain a calm, professional presence while building strong tenant relationships and delivering a seamless hospitality experience.
- Conference Room & Bookable Space Support: Support bookings including intake, setup, AV coordination, catering support, teardown, and room resets. Assist with opening and closing venue operations, ensuring spaces, hospitality areas, and amenity standards (coffee, water, shared services) are maintained.
- Tours & Advance Walkthroughs: Provide tours, advance walkthroughs, and early setup support to ensure tenant and client readiness prior to events.
- Space Readiness & Reset: Ensure spaces are event-ready. Oversee teardown, resets, and restocking of supplies, consumables, and approved hospitality touches.
- Post-Event Wrap & Learnings: Complete post-event documentation, capturing insights, issues, and learnings to support continuous improvement.
Requirements:
- 3–5 years of experience in event coordination, hospitality, workplace experience, restaurant multi-space operations, or venue operations.
- Demonstrated experience planning and executing event logistics, including on-site support, vendor coordination, catering facilitation, and documentation management (permits, COIs, etc.).
- Familiarity with reservation/event platforms (e.g., Tripleseat), CRM systems, Google Workspace, and related event technology tools.
- Strong organizational skills with attention to detail, follow-through, and the ability to remain calm and solution-oriented during live events.
- Comfort working a flexible schedule, including early mornings, evenings, or occasional weekends.
- Bilingual in Spanish and English is a plus
- Experience supporting multi-space or multi-location events is highly preferred.
Key Competencies:
- Execution & Reliability: You had consistently delivered well run events through strong preparation, attention to detail, and dependable follow through.
- Hospitality & Service Mindset: You had created welcoming, high touch experiences for tenants and guests by anticipating needs and providing thoughtful service.
- Organization & Documentation: You had maintained clear timelines, run of show documents, and post event notes that supported smooth execution and continuous improvement.
- Problem Solving Under Pressure: You had addressed issues quickly and professionally during live events while maintaining a positive guest experience.
- Cross Functional Collaboration: You had partnered effectively with venue, operations, and community teams to support shared execution goals.
Our Core Values:
Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
A Quick Note About Salaries:
We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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