Salary :
Salary Range: $67,000 + up to $4k annual bonus for top performance.
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.
Location: Atlanta, GA located at the beautiful Ponce City Market
Work Hours: Monday-Friday between 8:00am - 5:00pm, with flexibility for earlier mornings or later evenings as required for events and bookings.
Reports to: onsite Tenant Experience Manager
Employment Type: Full time, Exempt
Your Mission:
Your mission is to execute a luxury hospitality program in a Class A office building in the heart of Atlanta that will enhance the tenant workplace experience. You’ll provide concierge-level service to the tenants in your building, and partner with your Tenant Experience Manager on initiatives and community events that activate various spaces in your building.
Your Focus:
You are the essential guardian of the guest experience, turning logistical plans into a flawless reality on the floor. You take the blueprint of a booking and breathe life into it, ensuring every detail is primed and ready for action. By clearing the way through relentless organization and proactive problem-solving, you ensure that even the most complex setups feel effortless to the guest. Ultimately, you channel the swan, maintaining a poised, premium atmosphere—to prove that when logistics are handled with heart, your venues become the undeniable destination for high-performance connection.
Outcomes You’ll Deliver:
- Choreography & Tactical Planning: Own the logistical blueprint for your assigned service line. You’ll develop detailed timelines, space setups, and service flows, ensuring that every "run-of-show" is documented with the precision needed for a flawless service delivery.
- Partner Alignment & Readiness: In collaboration with your fellow Meeting & Events Coordinator, own communications, planning and execution for tenant meetings and conferences, taking responsibility for the relationship with external partners and vendors. You’ll prepare final event details for distribution, to include coordinated arrival windows, confirmed scopes of work. Meticulously manage all required documentation and permits to ensure every collaborator meets our "house proud" building standards.
- Presence & Real-Time Execution: Serve as the on-site anchor for daily operations. Whether it’s a high-profile meeting, a conference or engagement event you provide a calm, professional presence, channeling the swan to resolve issues as they arise while keeping the guest experience steady and premium.
- The Reset & Space Stewardship: Maintain the highest standards of space readiness. You’ll oversee the meticulous teardown, reset, and restocking of all environments, ensuring every space is returned to its five-star condition with all approved special touches in place. When you see an issue or opportunity, you’re the first to take action using the appropriate protocols to ensure it’s resolved in a timely manner.
- The Feedback Loop & Craft Mastery: Complete comprehensive post-activation documentation. By capturing detailed notes and learnings, you help hone the craft of the entire team, ensuring we are constantly improving our delivery and anticipating future needs.
- Cross-Functional Synergy: Provide agile support across the building’s various service lines. You’ll align with leadership to prioritize tasks that maximize the asset’s value, ensuring our collective execution capacity is focused where it matters most.
- Data Implementation & Driving Utilization: Use direct feedback and data to impact the bottom line. You make recommendations to put member feedback into action to drive organic footfall, increase reservations and impact the bottom line.
- Operational Excellence: You drive 5/5 ratings across facilities and team experience in post-survey feedback by ensuring reality aligns with the expectations set. Members receive the service and quality of the venue they were “sold” without delays, technical failures within your control, or other surprises (unless it’s a surprise and delight!).
Requirements:
- 3–5 years of experience in venue operations, hospitality, event management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, or workplace hospitality).
- 1+ years of experience in event sales and facility management.
- Proven ability to deliver five-star service in high-volume and high-touch environments.
- Strong problem-solving skills, with the ability to resolve complex issues quickly while maintaining an exceptional guest experience.
- Experience collaborating cross-functionally with internal and external stakeholders to deliver seamless events and services.
- Proficient in Microsoft Excel for data tracking and reporting, with experience using booking, scheduling, and collaboration tools such as Google Workspace, Slack, and event management platforms.
- Adaptable and quick to learn new systems, including membership and program management software.
Key Competencies:
- The "House Proud" Standard: You possess an uncompromising eye for detail and a deep sense of ownership over your environment. You don't just reset a space; you curate its physical readiness, ensuring every chair is aligned, every supply is restocked, and every special touch is perfectly in place to uphold our five-star brand promise.
- Logistical Choreography: You are a master of the "how." You have the ability to translate complex plans into actionable, step-by-step logistics. Whether it’s a detailed run-of-show or a vendor load-in, you organize the flow of people and materials with the precision of a choreographer to ensure a seamless experience.
- Poise Under Pressure: You have a natural ability to "Channel the Swan" during live execution. You remain steady, calm, and professional in high-stakes moments, resolving real-time challenges behind the scenes so the guest only ever experiences a sense of effortless flow and serenity.
- Anticipatory Readiness: You don't wait for things to go wrong; you stay three steps ahead. You’ve demonstrated the foresight to identify potential friction points in a setup or schedule and clear the way before they impact the guest, ensuring every session or event is primed and ready for success.
- Relational Reliability: You build trust through consistent, high-quality follow-through. As an essential link between the plan and the reality, you communicate clearly and warmly with tenants, guests, and vendors, acting as a reliable anchor that others can depend on to get it right every time.
- Mastery of the Craft: You are committed to constant improvement and technical growth. You take pride in learning the nuances of our systems, whether they are AV, wellness tech, or operational workflows, and you use data to sharpen your skills and elevate the entire team’s delivery.
- Adaptive Synergy: You thrive in a cross-functional environment, possessing the agility to move between different service lines with ease. You understand the "win-win-win" of the building and prioritize your tasks to support the collective goal of making the asset a thriving, magnetic destination.
Our Core Values:
Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
A Quick Note About Salaries:
We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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