Member Appeals & Grievances Specialist I

Member Appeals & Grievances Specialist

Location: Birmingham, Alabama

Work Schedule: This position will primarily work from the VIVA HEALTH headquarters in downtown Birmingham.  After training has been completed, there would be an opportunity to work 1 day per week from home.

Job Summary

The Member Appeals & Grievances Specialist will analyze and resolve all Medicare appeals and grievances received from members, non-contracted providers and government entities. This role will coordinate a timely resolution according to state and federal guidelines and VIVA HEALTH policies and procedures. This position will participate in an on-call rotation to process appeals and grievances on weekends and holidays.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

• Comprehensive Health, Vision, and Dental Coverage


• 401(k) Savings Plan with company match and immediate vesting


• Paid Time Off (PTO)


• 9 Paid Holidays annually plus a Floating Holiday to use as you choose


• Tuition Assistance


• Flexible Spending Accounts


• Healthcare Reimbursement Account


• Paid Parental Leave


• Community Service Time Off


• Life Insurance and Disability Coverage


• Employee Wellness Program


• Training and Development Programs to develop new skills and reach career goals


• Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits

Key Responsibilities

• Process member and non-contracted provider Medicare Part C and Part D grievances and appeals according to federal and state regulations and internal, organizational policies and procedures.


• Collaborate with internal and external subject matter experts to obtain benefit and/or clinical opinions/interpretations.


• Identify training, process improvement, and other ways to maximize plan performance and customer satisfaction.


• Act as subject matter expert regarding grievances and appeals.


• Prepare for and participate in all required audits.


• Participate in on-call rotation on weekends and holidays.

REQUIRED QUALIFICATIONS:

• High School diploma or GED


• 1 – 3 years’ experience in managed care, health care customer service, or appeals and grievances


• Excellent written and verbal communication skills, interpersonal skills, organization skills, and the ability to handle multiple tasks


• Ability to carefully follow processes in sequential order


• Ability to meet established productivity, schedule adherence, and quality standards


• Knowledge of computer platforms and applications of Microsoft Office


• Ability to use critical thinking skills to develop solutions to non-clinical issues using fact-based decision making


• Ability to work occasional planned and unplanned overtime to meet deadlines with minimal supervision

PREFERRED QUALIFICATIONS:

• Associates’ Degree


• Experience working with the elderly population


• 1 – 3 years’ experience processing Medicare appeals and grievances


• Knowledge of Medicare regulations


• Experience with administrative and/or coordinator positions with exposure to PHI