Member Concierge

Job Title: Member Concierge

Employment Type: Full-Time

Location: Detroit, MI

About Us

Michigan Black Business Alliance empowers Black entrepreneurs through a range of programs and services, including access to capital, mentorship, business education, and policy advocacy. We create spaces for Black businesses to incubate and thrive. We position ourselves in key locations and events and leverage our voice to advance ambitious goals for systems change on behalf of Black entrepreneurs. We unabashedly acknowledge the centuries of government-sponsored oppression and intentional policies and structures that have created a widening racial wealth gap.

The Mission of the Michigan Black Business Alliance (MBBA) is to help close the racial wealth gap by developing programs and advocating for policies that result in profitable and sustainable Black-owned businesses that are connected to public and private economic opportunities, while building trusted relationships.

Position Summary

The Member Concierge is the first point of contact for members, guests, and partners at MBBA’s BLK BizHub. As the welcoming face of the organization, this role ensures every visitor feels valued, informed, and connected to the right resources. The Member Concierge will provide excellent customer service, assist with membership engagement, and support smooth daily operations of the BizHub. The successful candidate will be friendly, professional, and passionate about building relationships and supporting the success of Black-owned businesses.

Key Responsibilities

Front Desk & Member Experience

• Serve as the first point of contact at the BLK BizHub, greeting all members and visitors with professionalism and warmth.
• Provide timely, accurate, and helpful information about MBBA programs, services, and events.
• Assist with new member onboarding, renewals, and ongoing engagement.
• Ensure the BizHub environment is welcoming, organized, and member-focused.

Hub Operations & Resources

• Oversee day-to-day needs of the BizHub, ensuring spaces are member-ready.
• Order and maintain office and hub supplies, including paper, copier/printer needs, and technology equipment.
• Ensure meeting rooms, technology, and presentation equipment are properly scheduled and functioning.
• Coordinate room reservations and logistics for member use and events.
• Proactively identify and resolve operational needs to keep the hub running smoothly.

Administrative & Support

• Maintain accurate membership records and databases.
• Answer phones, respond to emails, and manage visitor inquiries.
• Track member interactions and share feedback with leadership to improve the member experience.

Events & Community Engagement

• Assist with planning, setup, and coordination of events, workshops, and networking activities at the BizHub.
• Promote member participation in MBBA programs and services.
• Represent MBBA with professionalism and warmth during in-house events.

What We’re Looking For

• At least 2 years of experience in customer service, client relations, or administrative support.
• Excellent interpersonal and communication skills with a warm, welcoming presence.
• Strong organizational skills and ability to multitask in a busy environment.
• Comfort with technology, including Microsoft Office and databases/CRM systems.
• Passion for MBBA’s mission and commitment to serving the community.

Additional Assets:

• Local Market Knowledge: Familiarity with the Michigan’s business landscape

Compensation & Benefits

MBBA offers a competitive compensation package designed to support the well-being and growth of our team:

• Competitive Salary commensurate with experience.
• Mileage and Travel Reimbursement for work-related travel throughout Michigan
• Health, Dental, and Vision Insurance.
• Retirement Savings Plan with organizational support to help you build long-term financial security.
• Generous Paid Time Off (PTO).
• 11 Paid, Nationally Recognized Holidays.
• A mission-driven workplace committed to equity, innovation, and lasting impact in the Black business community.

Equal Employment Opportunity

The Michigan Black Business Alliance (MBBA) is proud to be an Equal Opportunity Employer. We are committed to building an inclusive environment where all individuals and businesses can thrive. MBBA does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristic protected by applicable law.

We encourage you to learn more about the MBBA's mission and programs at https://blackbizalliance.com